Application Support Analyst

Montreal, Quebec, Canada - H2Y 1L5

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate22 Mar, 2018CAD 0 Annual11 Jan, 2018N/AMicrosoft Office , SQL Server, Oracle, Unix, Linux and Windows serverNoNo
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Description:

Provide timely resolution of functional, technical issues and report incidents to the appropriate chain of command. The user community includes FO, MO, product controls and risks. Solve functional problems in a complex financial environment, with various applications and architectures at regional and / or global level. Multitasking environment. Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes the requirements of the documentation system and the documentation of the support booklet. Communicate with users about application failures. Liaise with development teams in Bangalore, New York and Paris. Help us configure the configuration as requested by users and monitoring platforms. Understand the regulatory environment and constraints. Perform post-deployment testing of new releases (quality assurance). Manage queries and occasional requests for data search from users. Respond to end users in a timely manner by the severity of the problem, and document and track (history, issues, and steps) the response. Research technical processes using sources such as error logs and product technical documentation; and identify solutions to solve problems or improve efficiency. Respect internal standards, standards and IT processes. Timely reporting of project production and status to client and IT management. Effective and efficient oral and written communication to various audiences at appropriate levels. Partnership with development teams (NY / Paris) on version management. Partnership with Global support teams (Paris / Asia) to provide quality support to our end users. Effectively manage the customer relationship with the end user community.

Responsibilities:

Provide timely resolution of functional, technical issues and report incidents to the appropriate chain of command. The user community includes FO, MO, product controls and risks. Solve functional problems in a complex financial environment, with various applications and architectures at regional and / or global level. Multitasking environment. Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes the requirements of the documentation system and the documentation of the support booklet. Communicate with users about application failures. Liaise with development teams in Bangalore, New York and Paris. Help us configure the configuration as requested by users and monitoring platforms. Understand the regulatory environment and constraints. Perform post-deployment testing of new releases (quality assurance). Manage queries and occasional requests for data search from users. Respond to end users in a timely manner by the severity of the problem, and document and track (history, issues, and steps) the response. Research technical processes using sources such as error logs and product technical documentation; and identify solutions to solve problems or improve efficiency. Respect internal standards, standards and IT processes. Timely reporting of project production and status to client and IT management. Effective and efficient oral and written communication to various audiences at appropriate levels. Partnership with development teams (NY / Paris) on version management. Partnership with Global support teams (Paris / Asia) to provide quality support to our end users. Effectively manage the customer relationship with the end user community.


REQUIREMENT SUMMARY

Min:N/AMax:2.0

Information Technology/IT

ITSoftware - Other 

Application Analyst

Graduate

computer science

Proficient

false

1

Montreal, Quebec, H2Y 1L5, Canada