POLICY EXPERT IS A FORWARD-THINKING BUSINESS THAT LOVES TO GET THINGS DONE. LEVERAGING PROPRIETARY TECHNOLOGY AND SMART DATA, WE OFFER RELIABLE PRODUCTS AND A WOW CUSTOMER EXPERIENCE.

Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013.
Hear from our team about what it’s like working at Policy Expert ✨

YOUR MAIN RESPONSIBILITIES WILL BE:

• Responding to queries regarding People related policies in the People Experience Team mailbox, escalating where required.
• Providing administrative support to the People Experience Team.
• Responsible for the new joiner and onboarding processes for the London office including: o Drafting Contracts of Employment. o Acting as a main point of contact from the point candidates receive an offer of employment. o Obtaining all relevant documentation to onboard colleagues compliantly, which includes conducting right to work, previous employment referencing and DBS Checks.
• Administer employee benefits including enrolments to Private Medical and Dental Insurance and owning our O2 event ticket perk.
• Processing internal moves, promotions, job changes, absences and other administration for Payroll.
• Creating letters and employee documents as well as filing general changes in personnel files.
• Processing and offboarding leavers, ensuring that all the leaver paperwork is correct and that the leaver receives the relevant documentation.
• Supporting colleagues with People XD Processes and providing training on functionality.
• Conducting regular audits, including checking we have the correct emergency contact details for colleagues, ensuring all outstanding forms are completed and there are no outstanding workflows.
• Supporting People Experience, Payroll and Finance with any internal and external audits relating to People Experience information.
• Organising and arranging the office events such as Lunch and Learns and the organisation of our key well-being events.
• Providing support for general colleagues’ needs in the office and escalating any people issues to the People Experience Advisor.

You will also support:

• Assisting the Talent Acquisition team and liaising with new starters’ needs and induction.
• Assisting with the creation of internal communications and updating the Intranet for People Experience.
• Supporting in ad-hoc activities for continuous improvement, processes, or procedures.

THE CORE ATTRIBUTES WE WOULD VALUE IN THIS ROLE ARE:

• Proven experience as an HR/People Team administrator or coordinator
• Understanding of People processes, employment law and HR best practices.
• Familiarity with HR Software and exceptional IT skills specifically, MS Excel (pivot tables, formulas), Word and PowerPoint.
• Exceptional professional standards and ability to apply discretion and maintain confidentiality in dealings with all HR matters.
• Results focused with excellent organisational and time management skills.
• A collaborative team player with a ‘can do’ attitude, that is personable and flexible.
• Demonstrates a high degree of accuracy, attention to detail and problem solving.
• Uses judgement as to when to ask for help and guidance.