3 DAYS IN-OFFICE / 2 DAYS HOME

A well-established UK manufacturer and distributor of high-reliability electronic components is seeking a hands-on Sales Office Manager to lead and develop its internal sales operations.
This pivotal role combines team leadership, customer service excellence, and operational oversight. You’ll work closely with the external sales team to support new business, manage key accounts, and ensure a seamless customer experience.
This is a hybrid role, requiring at least 3 days per week on-site at the Llanwrtyd Wells headquarters.
What you’ll be doing

Team Management & Leadership

• Lead, manage, and develop the internal sales team, fostering collaboration and high performance
• Set objectives, monitor results, and provide coaching, feedback, and training
• Oversee workflow and enquiries, ensuring smooth communication between internal and external sales teams

Sales & Customer Service

• Oversee customer enquiries, quotations, and order processing with accuracy and timeliness
• Partner with the external sales team to maintain and grow key accounts
• Support complex orders and liaise with suppliers to meet customer expectations

Sales Strategy & Reporting

• Work with Directors to develop and implement sales strategies aligned with company goals
• Monitor sales performance, pipeline activity, and KPIs, producing regular management reports
• Identify opportunities to enhance processes and improve service delivery

Supplier & Market Engagement

• Build and maintain relationships with suppliers to support sales initiatives
• Keep up to date with market trends, competitor activity, and customer needs to inform planning

What we’re looking for

Essential

• Proven experience managing and developing an internal sales or customer service team
• Strong B2B sales or account management background
• Excellent organisational skills to manage busy office operations
• Skilled communicator and motivator, able to lead by example
• Proficiency with CRM systems, reporting tools, and MS Office
• Willing to be based in Llanwrtyd Wells at least 3 days per week
• Full, UK driving licence

Desirable

• Experience in electronics, engineering, or other technical product sales
• Familiarity with ISO, AS, BS, or CECC quality standards
• Experience in defence, aerospace, rail, or other quality-critical sectors

What’s on offer

• Salary: £45,000 – £55,000 plus PRP company performance bonus
• 25 days holiday, rising to 30 after 5 years’ service
• 37.5 hours per week with flex-time – build up additional hours and take them when it suits you
• BUPA healthcare – company-funded after 1 year; spouse covered after 5 years
• Pension scheme – company-paid at 8% after 3 months, increasing 1% per year of service (employee salary sacrifice option available)
• Join a respected UK business with over 50 years’ expertise
• Career progression and professional development opportunitie

The above is a summary of the vacancy - if you are keen to know more, we would be delighted to assist you and furnish you with the fuller details.

Please refer the Job description for details