POSITION SUMMARY:

Snow Mountain Ranch is hiring two Guest Registration Managers focusing on Night Audit responsibilities interested in working four 10-hour shifts each week. This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, and a residential camp, serving more than 50,000 annually.
The Guest Registration Managers - Night Auditor at Snow Mountain Ranch will be scheduled four 10-hour shifts each week, allowing for three full days off to enjoy the many recreational opportunities in Grand County, Colorado.
The Night Audit responsibilities include running computer programs and reports, auditing daily accounting transactions, providing guest services between 9:30 PM and 8:00 AM, such as answering the switchboard, checking-in late arrivals, dispatching the appropriate staff for service requests and communicating with emergency dispatchers and staff for the appropriate responses to medical, fire, law enforcement emergencies, power outages, etc.
The Guest Registration Manager responsibilities include providing training and supervision of the Front Desk staff during hours of overlap, especially as it relates to conducting nightly income audits, making corrections to guest folios, communicating with AM/PM shift staff to ensure shift checklists have been/are being completed, and to provide a bridge between the AM/PM to ensure everyone knows what they need to know for the continuity of guest service at the Front Desk.

REQUIREMENTS/QUALIFICATIONS:

• Associates degree or college-level coursework in a hospitality or business/accounting related field preferred, but candidates with a combination of education and experience will also be considered.
• At least one year of management experience, preferably in the hospitality or business/accounting industry, strongly preferred.We are willing to train the right person in Night Audit responsibilities.
• Ability to read, write, speak and understand English clearly, concisely, and fluently.
• Reliable attendance. Shifts covered by the person in this position are difficult to cover on short notice. The employee must have consistently good attendance and provide advanced notice as much as possible for time off. The employee must regularly arrive on time for their shift.
• Able to operate common office equipment (copiers, printers, switchboard, business radio, etc.)
• Perform any other relevant and reasonable tasks as assigned.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion and anti-racism required.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to stay alert while working an overnight shift between the hours of 9:30pm and 8am.
• Must be able to sit and stand, get up and down frequently, and walk around during a shift
• Ability to climb stairs, kneel, stoop and bend.
• Ability to lift and move up to 30lbs to a height of up to 4 feet.

Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to stay alert while working an overnight shift between the hours of 9:30pm and 8am.
• Must be able to sit and stand, get up and down frequently, and walk around during a shift
• Ability to climb stairs, kneel, stoop and bend.
• Ability to lift and move up to 30lbs to a height of up to 4 feet