ABOUT US

We’re a Best Western in Fairview Heights, and we believe in making every guest feel like they’re right at home. That starts with hiring people who bring energy, positivity, and a true passion for great service. If you’re someone who loves meeting new people, thrives in a fast-paced environment, and takes pride in their work, we’d love for you to join our team.

WHO WE’RE LOOKING FOR

We’re looking for someone who:

• Brings energy, enthusiasm, and a positive attitude to work every day.
• Loves details and has a knack for keeping things organized.
• Isn’t afraid of hard work and goes above and beyond for our guests.
• Truly cares about making people happy and values being part of a team.
• Stays upbeat, even when things get a little hectic (it’s hospitality—busy days happen!).
• Has some customer service experience (bonus points if it’s in a hotel, but not required).

As a Front Desk Associate, you’re the first and last impression our guests will have—and we want it to be a great one! You’ll be checking people in and out, answering their questions, and making sure their stay goes smoothly. Here’s a bit more about the role:

• Greet guests with a big smile and a warm welcome—they’ll feel the energy!
• Handle check-ins and check-outs with accuracy and efficiency.
• Share tips on local attractions, restaurants, and hotel amenities (because you know the area like the back of your hand).
• Solve guest concerns with care and a “we’ve got this” attitude.
• Keep the front desk looking sharp and organized.
• Work closely with the housekeeping and maintenance teams to make sure everything runs like clockwork.
• Encourage guests to join the Best Western Rewards program (it’s a win-win for everyone).