JOB SUMMARY

The Assistant Front Office Manager plays a crucial role in ensuring the smooth operation of the front office and delivering exceptional guest experiences. This position involves overseeing front desk operations, managing staff, and maintaining high standards of guest relations. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that all guests feel welcomed and valued.

REQUIREMENTS

• Previous experience in hotel management or hospitality management is preferred.
• Strong phone etiquette and communication skills are essential.
• Familiarity with front desk operations and guest services is required.
• Experience with night audit processes is a plus.
• Bilingual candidates are encouraged to apply for enhanced guest relations.
• Ability to work flexible hours, including nights and weekends as needed.
• Strong organizational skills and attention to detail are necessary for success in this role.
  Job Type: Full-time
  Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Supervise daily front desk operations, including check-in/check-out procedures and guest inquiries.
• Train, mentor, and manage front desk staff to ensure excellent customer service and adherence to hotel policies.
• Handle guest complaints and resolve issues promptly to maintain high levels of guest satisfaction.
• Monitor phone systems to ensure effective communication with guests and staff.
• Assist in managing night audit processes to ensure accurate financial reporting.
• Collaborate with other departments to enhance the overall guest experience.
• Maintain knowledge of hotel services, local attractions, and events to provide accurate information to guests.
• Support the Front Office Manager in administrative tasks as needed.