KEY SKILLS AND QUALIFICATIONS:

• Minimum 2–4 years of experience in a similar role in the automotive industry.
• Strong communication and customer handling skills.
• Knowledge of vehicle systems, maintenance, and repair processes.
• Ability to handle pressure and multitask efficiently.
• Proficient in service management software and MS Office.
• Diploma or degree in Automobile Engineering or related field preferred.
• Valid UAE driving license is an advantage.

• Greet customers and understand their vehicle service needs.
• Record complaints and vehicle symptoms accurately on the job card.
• Explain service options, cost estimates, and timeframes clearly to customers.
• Coordinate with technicians to ensure proper diagnosis and timely repairs.
• Keep customers updated on the status of their vehicle.
• Perform final inspection and ensure job completion before vehicle delivery.
• Promote additional services and maintenance packages where appropriate.
• Handle customer queries, complaints, and escalate unresolved issues.
• Maintain up-to-date knowledge of automotive technologies and brand-specific service protocols.
• Ensure proper documentation and adherence to company policies.