Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. And as part of our team of dedicated IT Support Technicians, you’ll be providing 2nd Line and Desktop Support to approx. 1000 – 1250 users covering cutting edge hardware, software and infrastructure technologies.
As our 2nd Line IT Support Technician based at our office in Bristol, you will provide support to a diverse group of onsite and off-site users whilst combing both end-user support with more technical hands-on troubleshooting. If you’re looking to make a move into a more technical environment, then this is a great opportunity for you to further your career.

ESSENTIAL SKILLS

• Experience in a similar role
• Fantastic user management soft skills
• Windows 10, MS Server 2019/2022, MS Office 365
• Active Directory/Entra ID & Group Policy administration
• IP networking & telephony, DNS, DHCP
• Server, network and desktop hardware
  Ridge is a Built Environment Consultancy. We provide our clients with access to a wide range of integrated expertise and professional disciplines to help them transform the quality and sustainability of the built environment.
  Our people make what we do possible, helping us lead the way with quality, innovation, and entrepreneurial spirit. That’s why we challenge them to be the best they can be and offer exceptional training and career development opportunities at all levels.
  Ridge and Partners LLP

• Responding to incidents and requests logged in a modern ITSM system, and resolving tickets in line with the company’s SLAs, providing excellent ticket management and documentation
• Troubleshoot desktop, telephony, network, and printing errors, investigate software issues, and carry out daily checks
• Ensure that the computers you are responsible for are complaint with Cyber Essential Plus whilst also following ISO 27001 policies
• Support and install hardware, software, and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure-based technology.