Account Coordinator, Founder Success

at  Clearco

Clearco is the leader of data-driven e-commerce funding and has advanced over $2.5 billion in non-dilutive capital to over 10,000 businesses. Our revolutionary Invoice Funding product allows entrepreneurs to fund their expenses–including marketing and inventory–without giving up cash flow so they can plan for the future. As Account Coordinator on the Founder Success team, you’ll be the first point of contact for Clearco’s repeat customers, helping them navigate our product and secure funding to grow their businesses.

• Become an expert on Clearco’s platform, services, and the financial industry
• Be a high performer and contribute to the achievement of the Founder Success team’s monthly KPIs and goals
• Serve as the primary point of contact for Clearco’s new and repeat customers - Anticipating their financial needs, and identifying new funding opportunities
• Cultivate strong customer relationships with business owners, founders, and executives, helping them navigate Clearco’s product and secure funding
• Handle customer inquiries and funding requests through live chat, email, and phone, and proactively reach out to customers that may need assistance with the Clearco platform
• Engage existing customers throughout their lifecycle to introduce new features & benefits and drive ongoing usage of Clearco funding
• Work closely with internal teams to ensure that you are up-to-date on upcoming product releases and industry trends
• Communicate customer feedback and help identify improvements to our internal processes, systems, and customer facing platforms to improve the customer experience