Account Management Specialist at Wise

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

1070000.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer-Centric Focus, Strategic Thinking, Analytical Skills, Problem Solving, Communication Skills, Attention to Detail, Compliance Knowledge, Dynamic Adaptability, Payments Expertise, Data Analysis, Execution Skills, Team Collaboration, Client Engagement, KYC Principles, Growth Strategy

Industry

Financial Services

Description

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description Are you ready to take a pivotal role in enhancing customer relationships and driving business growth? Wise is seeking a dedicated Account Management Specialist in Budapest to join our high-impact team! This is your unique chance to dive into proactive account management and help shape the future of business support at Wise. What you'll be doing: In this specialist role, you'll be managing a dedicated portfolio of high-volume business customers, focusing on retention and growth in contribution margin. Proactive account management: You'll pioneer our differentiated service proposition, focusing relentlessly on resolution, quality, and SLAs compliance. This involves understanding customer needs, providing tailored advice, and proactively identifying opportunities for them to optimize their use with Wise. Problem solving & support: Act as the go-to person for complex client issues. Leverage your deep product knowledge to provide powerful, personable relationships with your customer base, generating trust. Strategic client engagement: Proactively monitor your portfolio's health and engage with customers based on data-driven triggers to address potential issues and ensure ongoing customer satisfaction. Collaborate cross-team: Work seamlessly with support teams and other stakeholders. A crucial part of your role is providing valuable feedback that directly contributes to service and process improvements. Qualifications We are looking for a highly capable and experienced individual ready to strategically grow their portfolio and lead by example. Success in this role demands deep industry knowledge, exceptional communication (fluent in English), and a strong "get stuff done" execution focus. The mindset & core competencies Customer-Centric focus: A strong commitment to customer satisfaction and the ability to instill this mindset in others. You are adept at articulating complex concepts accessibly, fostering strong client connections. Strategic & analytical thinking: You possess excellent problem-solving, analytical, and critical thinking skills. You'll make data-driven decisions and anticipate challenges, guiding effectively under pressure. Exceptional communication: Outstanding English communication skills to clearly explain complex concepts to both customers and internal team members. Attention to detail & compliance: Great attention to detail and a solid understanding of KYC principles. You can identify compliance-related red flags and behaviours, and actively guide your team in mitigating risks. Dynamic adaptability: The ability to thrive in a dynamic, fast-paced environment where priorities can shift, requiring agility in leading your team through varied tasks. The experience & execution We're looking for someone who is ready to be hands-on and drive tangible results: Experience: You have worked in an account management role for at least 12 months. Right to Work: You are eligible to work in Hungary (we're not able to offer visa support for this role) Proven growth track record: You have a track record of successfully growing your accounts. Payments expertise: You have experience with domestic and cross-border payment systems (SEPA, FPS, SWIFT, and other local market payment schemes). Industry fluency: You're familiar with the business and financial services landscapes and understand how cross-border payments work for them today. You ensure your team stays informed about industry trends, market shifts, and competitors’ landscape, translating these insights into actionable strategies. High-growth experience: You've worked in a high-growth payments technical environment previously. Data driven: You are extremely comfortable working with operational, product, and financial data, and can "connect the dots" across them. Execution superpower: Getting stuff done is your superpower! You possess strong planning, problem-solving, and decision-making skills. You are deadline-oriented with great time and energy management. Hands-on & accountable: You are ready to go deep into the rabbit hole—whether it’s diving deep into data analysis, processes, or compliance. You are decisive and accountable, driving team results and empowering team members. Additional Information Hiring Process: Application review (CV) Take home test (written format) Screening call with a member of the Talent Acquisition team First interview with the team Final interview with Hiring Managers Salary range for this role: 850,000 - 1,070,000 HUF gross monthly What’s in it for you: 🚀 RSUs in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years 💉Health insurance coverage with Medicare Click here to learn more about the benefits that we offer at Wise. Ready to lead the future of how we move money? Please apply by submitting your CV in English. #LI-JA1 For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Compensation: HUF850000 - HUF1070000 - monthly

Responsibilities

The Account Management Specialist will manage a portfolio of high-volume business customers, focusing on retention and growth. They will engage with clients proactively, solve complex issues, and collaborate with cross-functional teams to improve services.