Account Manager, Life Sciences

at  Genevia Technologies

Are you a client-facing professional with experience of providing world-class customer service to a global clientele? Do you thrive in an international and virtual working environment? If you’re also sales-minded, tech-oriented and interested in customer satisfaction management, we have an exciting career opportunity for you!
We’re looking for an Account Manager in Life Sciences to ensure seamless collaboration between our customers and our bioinformatics professionals. As part of our Production team, you will work closely with our Chief Research Officer and our customers. The job description can be further tailored to your profile and this may also be reflected in the job title; alternative titles include, e.g. Project Manager, Customer Success Specialist and Client Relations Specialist.

WHAT WE OFFER:

• A stimulating, international working environment at the forefront of biological research
• A well-equipped office right in the center of Tampere
• Flexible hybrid working model with approximately 5 required on-site days per month
• An opportunity to develop the job description and your role further
• A fixed salary of 3500-4000 € per month with possible opportunities for performance-based bonuses that will be specified once we’ve agreed on the title and expectations
  We’re looking forward to hearing from you! If you don’t have questions at this point, please submit your application latest on September 29th. However, we encourage you to apply sooner rather than later, because we will start reviewing applications already during the application period and we’re looking to fill the position as soon as we find a mutual match.

• Effectively managing diverse customer accounts consisting of Principal Investigators and researchers at public and private organizations
• Working with our sales and production teams to ensure a seamless customer experience
• Extending service contracts with existing accounts: this includes gathering practical information on the accounts’ schedules and budgets and providing information regarding our availability, negotiating contracts, writing offers and taking care of contractual paperwork
• Gathering and documenting customer feedback to improve our customer experience