WHO ARE WE?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.
Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.
Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.
Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
-
- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
- Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
- Won the Silver for Stevie’s Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
- On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.
We are looking for an Account Manager to join our team! This position will be aligned to Strategic and Large Enterprise Accounts in the Eastern market. We kindly request candidates with only CSM backgrounds need not apply.

ABOUT THE ROLE

• The Account Manager position is a quota-carrying role. As a critical team member, you will lead our global expansion efforts within key regional and global accounts in North America and Globally
• This will include managing existing relationships, stakeholder management, cold prospecting to new buyers and new groups within key accounts and subsidiaries, creating opportunities within these accounts, and driving these opportunities to closure
• Build strong relationships with multiple product lines of business and other internal groups; be a trusted advisor and the Single Point of Contact for their business and commercial requests
• Your experience identifying business problems and working cross-functionally to provide solutions, create proposals, and drive SOWs, as well as building relationships with important decision-makers and stakeholders within these accounts and their ecosystems, will be crucial to your success
• You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts
• The success of this role means working directly with CXO-level and key business stakeholders to build relationships and generate new opportunities within these accounts headquartered in North America

WHAT YOU GET TO DO

• Prospect within assigned accounts to generate pipeline, create opportunities, and close deals. Account Managers are paid 100% on new business within an existing account
• Consistently deliver license and recurring service revenue targets in your assigned portfolio
• Build trusted advisor relationships with your customers, including building relationships with the key contacts, customer executive teams, and stakeholders across the organization
• Participate in and ultimately lead ongoing vendor relationships and executive review activities within assigned customers
• Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels
• Build and maintain relationships within Whatfix to collaborate effectively with sales engineering, business development, marketing, product teams, and other stakeholders to drive pipeline and success in this roleProactively identify and resolve account success blockers that may arise
• Get individual face time as you work in our small office North American office side by side with the Cheif Revenue Officer and the Founder who owns R&D as we build this office out