Account Training Specialist

at  The Results Companies

Remote, Oregon, USA - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Sep, 2022Not Specified30 Jun, 20222 year(s) or aboveResearch,Classroom Training,Sales Skills,Training,Product Knowledge,Ramps,Contact Centers,Customer Service SkillsNoNo
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Description:

DESCRIPTION

Account Training Specialist

The Account Training Specialist is a multi- skilled training expert who supports training delivery launches, ramps, and other training events at Results contact centers as required. The Account Training Specialist is expected to maintain expert status in multiple lines of business and will regularly do so by handling routine customer interactions.In this role you will:

  • Acts as subject matter expert in multiple lines of business
  • Be a member of launch teams for new or expanding projects
  • Facilitate classroom training to teach program product knowledge, call handling skills, customer service skills, sales skills and program process and procedures.
  • Provide research and assists the Training Design Staff in development of training materials and products as requested.
  • Monitor agent calls and agent performance to identify training gaps.
  • Coordinate efforts with the Quality Team to assist in the quality improvement process of the agents.
  • Participate in calibration meetings with the Client to ensure training information is up-to-date.
  • Maintain class attendance and performance records of agents in training.
  • Complete training class observations in coordination with Training Manager.

Responsibilities:

  • Acts as subject matter expert in multiple lines of business
  • Be a member of launch teams for new or expanding projects
  • Facilitate classroom training to teach program product knowledge, call handling skills, customer service skills, sales skills and program process and procedures.
  • Provide research and assists the Training Design Staff in development of training materials and products as requested.
  • Monitor agent calls and agent performance to identify training gaps.
  • Coordinate efforts with the Quality Team to assist in the quality improvement process of the agents.
  • Participate in calibration meetings with the Client to ensure training information is up-to-date.
  • Maintain class attendance and performance records of agents in training.
  • Complete training class observations in coordination with Training Manager


REQUIREMENT SUMMARY

Min:2.0Max:7.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Proficient

1

Remote, USA