JOB DETAILS

Responsible to
Admissions Officer
Location
Kedleston Road, Derby Campus
Closing date
Tuesday 27 May 2025
Salary
£27,280 to £29,634 per annum (for exceptional performers, there is scope for further progression up to £34,090 per annum)
Job grade

QUALIFICATIONS

• HND or equivalent or comparable knowledge and transferable skills gained through professional experience

EXPERIENCE

• Experience of working in a team within a busy administrative environment
• Experience of using data to manage workload
• Demonstrable experience of adapting to and managing change in the workplace at a personal level
• Experience of working in a customer service environment

SKILLS, KNOWLEDGE & ABILITIES

• Understanding complex requirements, planning work and managing priorities
• Contributing to the creation of innovative solutions to problems, addressing the root cause and thus making a positive impact
• Working collaboratively across boundaries to achieve common goals
• Building and maintaining strong working relationships across an organisation
• Excellent attention to detail
• Excellent verbal and written communication skills
• Excellent interpersonal skills including the ability to explain complex queries with tact and diplomacy when dealing with a wide range of contacts both internal and external
• Strong customer services skills
• Excellent organisational and time management skills
• Good judgement of situations and people and the ability to respond appropriately and professionally
• Ability to adapt and be flexible
• Ability to understand and apply regulations such as GDPR
• Excellent digital literacy and ability to confidently use a range of tools such as Microsoft Office Suite, CRM systems and database products
• Good analytical skills

BUSINESS REQUIREMENTS

• Willingness and ability to work flexibly from home and at our Kedleston Road site
• Ability to work outside of normal hours (particularly during August and September, including some evenings and weekends), to support the business during key University events, such as Graduation, Clearing and Open Days (prior notice will be given for evening and weekend work)

QUALIFICATIONS

• Customer service qualification

EXPERIENCE

• Experience of working in an admissions/recruitment team
• Experience of working in the Higher Education sector

SKILLS, KNOWLEDGE & ABILITIES

• Understanding of a post-16 vocational institution

Benefits

• Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
• Local Government Pension Scheme
• Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
• Access to a variety of staff discounts at high street retailers
• Discounted onsite gym
• Cycle to Work scheme
• A flexible working environment
• A commitment to personal and professional development

Find out more about rewards and benefitsFind out more about rewards and benefits
Key contact
For further information and informal enquiries regarding the role, please contact Jenni Kinsey, Admissions Officer via j.kinsey@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk.
Important information

• Assess, monitor and manage applications and related enquiries effectively, acting as the key contact for applicants and academics.
• Assess applications for suitability and make a decision to offer or reject in line with entry criteria, the offer strategy, governance requirements and service level agreements.
• Take responsible for issuing offers to applicants and understand an offer constitutes a contract between the University and the applicant. Continually adopt and adjust your approach and methodology to manage conflicting priorities when supporting applicant needs and recruitment targets.
• Have a good understanding of UK Visas and Immigration (UKVI) compliance requirements in relation to international admissions and ensure effective and timely management of international applications which includes assessing the application through to Confirmation of Acceptance for Studies (CAS) issuance.
• Manage and maintain accurate applicant records and data to enable concise reporting for institutional decision making, strategy development, internal audits and external returns, for example Higher Education Statistics Agency (HESA) and university league tables.
• Maintain and help to evolve the applicant conversion culture to support institutional goals for candidate quality and recruitment targets.
• Uphold, understand and guard the Admissions Policy for the institution. Hold the same regard for other internal/external policies and procedures.
• Work with the Admissions Officer to implement practice that widens participation to higher education and upholds the values of equality and social inclusion in admissions.
• Deliver an excellent customer service to applicants and internal stakeholders.
• Attend and provide Admissions support for key recruitment and conversion events, for example Open days and outreach events. Help develop content/information and deliver presentations/talks as required for the purpose of training others within the admissions team or in admissions-related roles as part of our governance role at the University and to assist with outreach activity for schools and college liaison.
• Actively engage and participate in the buddy system in place to enable continuation of service during the absence of colleagues. This will entail working outside of the parameters of your own portfolio of work and focusing on priorities across your own and buddy’s portfolio. This requires keeping the portfolio up to date and completing a comprehensive handover before any planned absence.
• Ensure clear, effective and timely communication as appropriate to internal and external stakeholders. Maintain accurate records to enable evidence-based challenge and support.
• Using available audits and monitoring processes ensure quality assurance of own work and effective prioritisation to avoid creating bottlenecks and delays. Use initiative to resolve problems and queries relevant to responsibilities.
• Act in a responsible, professional manner and comply with General Data Protection Regulations (GDPR) and data security legislation/policy. In doing so, ensure data is extracted, shared, handled, and stored appropriately and removed responsibly in accordance with the University’s retention policy.
• Attend all training and development opportunities as required to ensure relevancy of practice and compliance.
• Provide a good level of technical expertise, support and ideas to benefit effectiveness of operational activity, recruitment, conversion and compliance. Engage and participate in service projects and provide professional opinion and information as required.
• Provide information, advice and guidance on entry qualifications, available entry routes and the process of admission to university.
• Provide information, advice and guidance to academic staff on the agreed admissions procedures and policies helping ensure compliance and understanding.
• Deliver timely management information that may be required e.g. accurate data for HESA returns.
• Assist with delivering a programme of induction and training for new staff to help ensure a deep understanding of relevant procedures, delivery schedule, systems, data/reporting, compliance requirements and technicalities. This includes mentoring and supporting new team members,
• Assist with collating information for responses to Freedom of Information (FOI), Subject Access Requests and informal/formal admissions complaints as expected.
• On occasion, undertake supervisory responsibilities as required.
• Adopt the University’s Core Values and Underpinning Behaviours