Agent AR Adjustment

at  Purolator

DESCRIPTION

• Handle all incoming emails for credit requests from internal and external customers.
• Assist customers with invoice queries and resolve issues.
• Enter credits/dispute cases inS4 Hana.
• Liaise between Customer, Sales, and Accounts Receivable.
• Customer calls where required.
• Update S4 Hana system with pertinent information.
• Periodic customer visits to establish customer relations.
• Coordinating with Sales to provide the best possible customer service experience.
• Other duties as assigned.

• Minimum 3 years Customer Service experience or related experience in a computerized Accounts Receivable and/or Collection system.
• Knowledge of SAP (S4 Hana).
• Keen problem-solving skills.
• Good understanding of Excel spreadsheets and formulas.
• Excellent interpersonal skills, ability to work in a team environment.
• Above-average communication skills, written and oral.
• Proven attention to detail.
• Ability to perform root cause analysis.
• Ability to work well under pressure and with minimal Supervision.
• Knowledge of billing, contracts, claims, debit/credits, and all related areas an asset.
• Excellent telephone skills.
• Strong organizational skills.