AI Engineer

at  ESP Utilities Group

KEY ACCOUNTABILITIES

The AI Engineer is accountable for using software, artificial intelligence and machine learning to analyse and interpret large amounts of data and supporting the successful implementation of new technologies and improved system functionality across ESP. They act as a partner for the multiple departments within the business and work closely with our internal system development team. They take a proactive role in ensuring that individuals and teams have the systems and resources in place that will enable ESP to deliver in line with our fast-paced and agile commercial strategy.
This individual will produce simple to understand management insight by using technologies including artificial intelligence (AI), to analyse large amounts of data to help improve decision making. They will take responsibility for identifying the training they require to understand and implement technology that supports the delivery of objectives defined for business change projects.
They must demonstrate effective communication skills with multiple stakeholders at all levels of the business, and ensure there is transparency of project progress, risks, and successes.

Analyse and interpret large amounts of data from a range of sources– using technical, analytical and communication skills to collect and examine data to help provide management insight to make better informed decisions and solve problems.

• Inspire stakeholders to recognise opportunities that are beyond their current understanding – helping break down the barrier of how things are ‘now’ and articulate the future alternatives which would support improved working practises, process enhancements and a greater sense of ease of business for our external stakeholders.
• Manage time effectively to support the delivery of multiple projects simultaneously - ensuring to record activities in a format that allows for visibility of their status and progress, work closely with management to effectively fulfil workload capacity and provide clear communication where support is needed.
• Demonstrate effective partnership with internal & external ‘system’ stakeholders – to ensure business needs are understood and translated into clear functional specifications which can be followed to ensure successful delivery of system changes and that robust testing is completed.
• Sustain quality stakeholder relationships – by building trust and effectively managing expectations regarding time, value, and deliverables.
• Contribute to project meetings to help demonstrate project progress and table ideas for system development – ensuring effective communication with stakeholders and taking responsibility for capturing meeting notes that will ensure appropriate ‘follow-up’ actions and communication are completed.
• Share regular presentations – with audiences at all levels within the business as appropriate to help illustrate project progress, achievements, challenges, and a commitment to departmental/business strategy.
• Support the system Super User community – reviewing feedback collected via this forum, helping articulate how system development could support any pain points/change requests raised and delivering actions assigned as an output of the work inspired by this community.
• Hands-on support / participation in system testing – on an as required basis, undertake system testing for new developments and changes thus allowing the opportunity to track back to the original business requirements, testing may sometimes be addressed before handing across to the business for further testing or be carried out alongside the business itself.
• Act as an ambassador for building a culture of continuous improvement across the wider business – illustrating the benefits of this culture for people, on process, and the achievement of business objectives

ROLE CONTEXT

ESP is one of the UK’s largest and longest established independent multi-utility companies. We provide water, electricity, and gas services to almost one million residential, industrial, and commercial customers. As the network owner and operator, we are responsible for maintaining the network, and repairing any faults on our network safely and as quickly as possible. As leaders of the electric vehicle revolution, we’re rapidly linking EV infrastructure to the grid – speeding the way to a greener future.
We have an exciting opportunity for a bright, passionate, and driven Computer Science graduate to join our successful, dynamic, and reputable multi-utilities business. This role will sit within our Business Change team and requires an individual with a high-level of competency in Computer Science, a proactive approach to problem solving and the confidence to independently learn new technologies.
ESP is a business dedicated to continuous improvement and the introduction of this role aligns with our strategy to sustain our leading position within the market. To do this, we need the people, systems and processes in place that enable us to offer an ease of business that secures customer loyalty. This role will be dedicated to identifying opportunities and improvements to enhance our current systems and their ability; including the introduction of artificial intelligence (AI) to recognise efficency savings, minimise risks and improve customer service. You need to be passionate about making a difference and inspiring technological advancements that make a real impact.

We are a business who care about the work we do, and the stakeholders we support, and therefore we seek to find individuals with a similar approach. We encourage a culture that is underpinned by our ESP Values and Behaviours:

• Be Excellent; We hold ourselves and others to account; we strive for continuous improvement; we simplify the complex and deliver quality
• Be Transparent; We are open and honest; we admit and learn from our mistakes; we are approachable and accessible
• Be Ambitious; We are committed to developing our people; we push the boundaries to grow our business; we are willing to learn and adapt
• Be Respectful; We treat others with respect and professionalism; we are considerate of everyone’s workloads and priorities; we provide a safe, supportive, and inclusive workplace
• Be Collaborative; We share knowledge, are open to new ideas and welcome input from all; we work together as one team to deliver success; we have fun and enjoy what we do

KEY RESPONSIBILITIES

• Analyse and interpret large amounts of data from a range of sources– using technical, analytical and communication skills to collect and examine data to help provide management insight to make better informed decisions and solve problems.

• Inspire stakeholders to recognise opportunities that are beyond their current understanding – helping break down the barrier of how things are ‘now’ and articulate the future alternatives which would support improved working practises, process enhancements and a greater sense of ease of business for our external stakeholders.

• Manage time effectively to support the delivery of multiple projects simultaneously - ensuring to record activities in a format that allows for visibility of their status and progress, work closely with management to effectively fulfil workload capacity and provide clear communication where support is needed.
• Demonstrate effective partnership with internal & external ‘system’ stakeholders – to ensure business needs are understood and translated into clear functional specifications which can be followed to ensure successful delivery of system changes and that robust testing is completed.
• Sustain quality stakeholder relationships – by building trust and effectively managing expectations regarding time, value, and deliverables.
• Contribute to project meetings to help demonstrate project progress and table ideas for system development – ensuring effective communication with stakeholders and taking responsibility for capturing meeting notes that will ensure appropriate ‘follow-up’ actions and communication are completed.
• Share regular presentations – with audiences at all levels within the business as appropriate to help illustrate project progress, achievements, challenges, and a commitment to departmental/business strategy.
• Support the system Super User community – reviewing feedback collected via this forum, helping articulate how system development could support any pain points/change requests raised and delivering actions assigned as an output of the work inspired by this community.
• Hands-on support / participation in system testing – on an as required basis, undertake system testing for new developments and changes thus allowing the opportunity to track back to the original business requirements, testing may sometimes be addressed before handing across to the business for further testing or be carried out alongside the business itself.
• Act as an ambassador for building a culture of continuous improvement across the wider business – illustrating the benefits of this culture for people, on process, and the achievement of business objectives.