Analyst, EUC & Svc Desk

at  NCS PTE LTD

Singapore, Southeast, Singapore - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate27 Nov, 2021Not Specified28 Jul, 2021N/AGood communication skillsNoNo
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Description:

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

Responsibilities:

  • Perform Asset Management of Infrastructure and Computing Devices
  • Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any supported software and hardware.
  • Provide Training, Coaching and orienting users on how to use computer devices.
  • Be responsible for completing assigned tasks on time and to the satisfaction of the users.
  • Must be able to handle helpdesk duties, managed a Team of Device engineers to carry out day-to-day operations.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform Windows Servers / all relevant project system patching work.
  • Work closely with Camp POC (Personnel In-Charge of Campsite IT Coordination) for all I.T matters
  • Submit daily, weekly and monthly reports to Client and managers.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.
  • Perform follow-up with vendor on replacement of hardware.
  • Perform local server administration to facilitate software distribution & patch management service.
  • Manage client platform implementation / upgrade project.
  • Established facility management standards/best practices to ensure operation consistency across project / facility management teams


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Administration

Diploma

Information Systems

Proficient

1

Singapore, Singapore