Apprentice Service Desk Analyst

at  Node4

BECOME A CHANGE MAKER AND JOIN NODE4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

As an Apprentice Service Desk Analyst you will be the entry point for all requests and tickets, while also working closely other Service Desk Analysts to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service.
During your 17 month apprenticeship you will be provided with the tools you need to succeed within the role and develop soft skills as well as technical skills. Work based experience will be supported by day release to attend theory sessions and complete Microsoft exams. Overall, our apprentice service desk analysts are a focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.
The application process will entail an in person assessment day held on the 12th September 2024 with a start date of the 7th October 2024.