ARC Complaints about Schools Case Officer

at  Office for Standards in Education Childrens Services and Skills

JOB SUMMARY

We are recruiting seven ARC Complaints about Schools Case Officers to join our Complaints about Schools (CAS) Team.
The Complaints about Schools team is responsible for ensuring complaints about schools are considered and responded to in a timely, rigorous and effective way. The team provides advice and guidance on complaints handling to the regions.
The post holder will assess, prioritise, process, monitor, track and close complaints. This includes direct communication with internal and external stakeholders. The post holder will be a named contact for regions and provide them with effective handling advice on specific cases. They will also provide advice and guidance to administrators on case handling. This role supports the complaints about schools’ team to achieve its targets, provide good quality handling of complaints and responses to complainants, and ensures Regional Directors are provided with an overall view of complaints in their regions.
This is a fantastic opportunity to further your experience in Ofsted’s well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.

JOB DESCRIPTION

Please refer to the job specification for further information.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Experience of handling work and making appropriate decisions within business policy and wider legislative frameworks.
• Experience of developing robust recommendations for managers based on effectively identifying, collating, analysing a range data and information sources.
• Experience of providing support and guidance in a specialist area for colleagues across a range of levels.
• Strong end to end case management skills

Benefits
Alongside your salary of £28,637, Office for Standards in Education, Children’s Services and Skills contributes £8,296 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Full details of the benefits available can be found in our Ofsted Offer brochure.
Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident – Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.
Things you need to know

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

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