Assistant Climbing Program Manager

at  Movement Management LLC

At Movement, our core values of partnership, inclusion, passion, innovation, and integrity are at the heart of everything we do. We’re not just a climbing gym - we’re a community that’s dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we’re building an extraordinary team that’s committed to growing our business, our value to our members, our future customers, and our industry.
By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

JOB SUMMARY

The Assistant Climbing Program Manager (CPM) is focused on teaching, supporting, and growing indoor gateway, private and adult climbing programs while fostering a culture of transformative experiences for both our program participants and our team members. This individual will report to the Climbing Program Manager and work closely with them to cultivate a team of skilled climbing instructors, create a program calendar that fits the needs of the community, and to support Movement’s mission and core values as they relate to climbing programs. The Assistant CPM is the ‘point person’ for instruction when the Climbing Program Manager is not available, helping answer emails, handling customer and team member questions, and ensuring that our programming is delivered in a manner consistent with our mission and core values. As with all managers, they are expected to embody Movement’s mission and core values, as well as leading by example for their staff.

JOB REQUIREMENTS

• Ability to define a positive team culture
• Consistent positive energy and empathy
• Excited to welcome individuals of all backgrounds and abilities into the climbing community
• Incredible customer service skills, attention to detail and extensive experience with instruction, facilitation, and training staff.
• Promotes a commitment to excellence in customer service, safety, organizational, and mentorship skills.
• A knowledgeable expert in the art of rock climbing, and an experienced climbing instructor
• Passionate about refining their own instructional style, and teaching others to do the same
• Driven to build community around becoming a better climber
• Demonstrated leadership skills and the ability to effectively communicate team goals
• Excellent verbal and written communication skills. Ability to communicate professionally and effectively with instructors, program participants, and gym leadership.
• Solid computer skills (web-based applications, Word, Excel, POS applications).
• Ability to effectively balance a range of administrative tasks and deadlines
• Experience with managing budgets or meeting financial targets preferred.

QUALIFICATIONS

• Vision: Guides development and helps execute a compelling vision in alignment with the company’s mission, values, and goals; understands and makes empowered decisions
• Leads Change: Leads change effectively to gain support and buy-in
• Recognition: Encourages contributing thoughts and ideas, recognizes, and appreciates the contributions of all
• Humility: Leads with humility by demonstrating a strong self-awareness and a willingness to seek input, partner with others, and listen to constructive feedback
• Accountability: Builds a culture of accountability for actions and decisions; follows through on commitments
• Intervene: Intervenes appropriately when others are not upholding diversity and inclusion practices
• Celebrate Diversity: Promotes celebrating diversity in all facets; proactively creates a diverse community that acknowledges individual perspective and promotes sharing and listening to diverse ideas

• Teach the full breadth of gateway and adult instructional programs at Movement (as needed)
• Craft and share vision to other instructors, team members, and customers about programming
• Ensure excellent customer service and delivery of instruction
• Support the climbing programs in their facility in partnership and with oversight of the Climbing Program Manager, including but not limited to:
• Youth Programs and Camps
• Group Programs & Events
• Introductory, Intermediate, Advanced climbing series programs
• Customer Clinics
• Private coaching/instruction
• Support management of one or more programmatic areas as role responsibilities increase, with support from Climbing Program Manager.
• Partner with Climbing Program Manager to strategize on gym’s programming needs
• Assist in creation of monthly program calendars with the goal of maximizing class enrollment and accessibility to our customer base
• In partnership with the Climbing Program Manager, support new hire training and provide ongoing mentorship to cultivate a team of skilled and passionate instructors who foster Movement’s mission and values
• Support with monitoring and quality control of programs including responsibility to support performance reviews for key instruction positions
• Hold accountability for actions, including safety and risk management procedures, ensuring they are upheld by guests and team members alike
• Ensure timely, consistent, and effective backend administration and organization of climbing programs. This includes communicating among instructors, gym leadership, and gym guests; scheduling staff; tracking belay and other safety training; ordering supplies; etc.
• Work with the Climbing Program Manager to meet enrollment, revenue, and quality standards of all programs
• Bring feedback, insight, experiences, and what you are noticing from the team member and guest experience to the Gym Leadership team
• Assist with creating new curricula, instructor training tools, and other resources that will support continued growth of Movement programs as needed