Assistant Field Engineer

at  Southern Housing

THIS IS OFFERED AS A 12 MONTH FIXED TERM CONTRACT.

Location: Field-based with hybrid working options
Allowance: Essential car users allowance provided
Are you ready to be at the heart of our business, ensuring our technology runs smoothly across our offices and housing estates?

What You’ll Do:

• Support & Troubleshoot: Provide 2nd and 3rd line support, troubleshoot hardware and software issues, and cover service desk peaks.
• Customer Service: Deliver top-notch customer service and support to colleagues and field staff.
• Project Involvement: Engage in a variety of IT projects, improving systems, procedures, and our knowledge base.
• Tech Maintenance: Ensure office technology like printers, meeting rooms, and wall boards are always ready for use.
• On-Site Assistance: Visit remote sites to diagnose and fix IT hardware and communication issues.

What You’ll Need:

• Experience: Experience of working directly with customers on-site to resolve technology issues, and experience engaging with stakeholders on their terms to ensure we meet expectations.
• Skills: Excellent customer and stakeholder management, strong troubleshooting and problem-solving abilities, and a thorough understanding of IT technologies and Microsoft Office.
• Qualifications: clean driving license, and willingness to travel.

Ready to make a difference? Apply now and be a part of Southern Housing’s mission to provide exceptional technology support!

ABOUT US

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

THE ROLE

Join Our Team as an Assistant Field Engineer at Southern Housing!

What You’ll Do:

• Support & Troubleshoot: Provide 2nd and 3rd line support, troubleshoot hardware and software issues, and cover service desk peaks.
• Customer Service: Deliver top-notch customer service and support to colleagues and field staff.
• Project Involvement: Engage in a variety of IT projects, improving systems, procedures, and our knowledge base.
• Tech Maintenance: Ensure office technology like printers, meeting rooms, and wall boards are always ready for use.
• On-Site Assistance: Visit remote sites to diagnose and fix IT hardware and communication issues