Assistant Front Desk Services Manager at Whistler

at  Vacasa

WHY VACASA

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

WHAT WE’RE LOOKING FOR

Vacasa is looking for an enthusiastic and strong leader to join our team as an Assistant Front Desk Services Manager. We are seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes.

SKILLS AND POSITION REQUIREMENTS

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Adhere to all company policies and procedures
• Ability to stand, sit, and walk for an extended period of time

• Lead, support and motivate the Night Audit Front Desk Services Team members
• Act as the first point of contact for our guests, vendors, and, occasionally, our owners, be responsible for taking incoming phone calls
• Check out departing guests efficiently and politely and explain charges if necessary
• Confirm room reservations
• Deal with room relocations and issue room keys
• Handle cash transactions and post guest room charges
• Prepare and distribute daily summary report, verify daily admin reports, google sheets
• Handle nightly closing and balancing of all shift reports and daily posting transactions
• Prepare next day’s arrivals
• Effectively and professionally address guest issues and complaints.
• Security walks
• First reporter for medical and other emergencies
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
• Verify unit availability to assist with scheduling vendor or realtor visits
• Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
• Build and maintain business relationships and open lines of communication with other internal support teams
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.