Assistant Front Office Manager (National Under Local Contract) - Pullman Ph at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Complaint Resolution, Team Management, Leadership, Communication, Customer Service, Multi-tasking, Attention to Detail, Training, Scheduling, Performance Reviews, Problem Solving, Financial Transactions, Emergency Procedures, Microsoft Excel, Microsoft Word, Microsoft PowerPoint

Industry

Hospitality

Description

Company Description Pullman Phu Quoc Beach Resort, in style upscale Resorts connecting performance with enjoyment Pullman Phu Quoc Beach Resort strike the perfect balance for a new generation of hyper-connected and sophisticated travelers. Whether connecting performance and enjoyment, efficiency and well-being, business and leisure – it's always patently Pullman. Our spirit of service, to be in-tune with our brand promise, is supported by 3 strong characteristics: Drive, Open-mindedness, Forward-thinking Job Description Primary Responsibilities Ensure that guests are welcomed warmly and checked in/out efficiently and professionally. Resolve guest complaints and concerns in a timely, professional, and courteous manner to enhance guest satisfaction. Monitor and maintain guest service standards, ensuring that staff provides exceptional service. Handle VIP guests, special requests, and ensure their needs are met promptly. Conduct regular follow-up with guests to ensure satisfaction and resolve any issues. Oversee the smooth operation of the front office on a daily basis, ensuring timely and accurate check-in and check-out procedures. Ensure accurate guest billing, including room charges, taxes, and any additional services, and verify the correct handling of financial transactions. Coordinate with housekeeping, maintenance, and other departments to meet guest needs and ensure timely room availability. Assist in monitoring the room availability, occupancy levels, and revenue management. Implement and enforce hotel policies, including safety, security, and emergency procedures. Maintain and update guest profiles, including preferences, special requests, and loyalty program details. Ensure the proper handling of phone calls, emails, and inquiries made to the front desk. Ensure compliance with all financial policies and internal controls regarding cash handling, credit card transactions, and billing. Maintain emergency procedures, including evacuations, first aid, and fire drills, in coordination with hotel management. Perform any other duties as directed by the Front Office Manager Team Management Provide department orientation and training of the hotel service standards, procedures and programs Constantly monitor team members’ appearance, attitude and degree of professionalism Motivate and provides a work environment which brings out the best in team members Assist in scheduling staff shifts, ensuring the front desk is adequately staffed during peak hours. Conduct performance reviews for front office team members and provide feedback to improve their skills and performance. Conduct regular staff meetings to keep team members informed about hotel operations, policies, and guest service initiatives. Qualifications Knowledge and Experience Bachelor / Diploma in Tourism / Hospitality Management Minimum 4 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint Competencies Strong leadership, interpersonal and training skills Good communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Assistant Front Office Manager is responsible for ensuring guests are welcomed and checked in/out efficiently while resolving complaints to enhance satisfaction. They oversee daily front office operations, maintain service standards, and coordinate with other departments to meet guest needs.