Job Description

Customer Service:

• Build a Sales Obsessed Culture by providing an exceptional in store customer experience
• Responsible to drive outside sales through commercial accounts, new businesses prospecting and exceptional management of customer relationship with CTR dealer partners

Operations:

• Delegates and follows up on execution of PS visual compliance standards, store maintenance, pricing standards, planogram and merchandising directives
• Responsible for managing / minimizing store shrink through team awareness, enforcement of audit compliance and standards and rigid inventory control
• Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies
• Follows and ensures compliance of all Cash and Audit, and OH&S policies and procedures
• Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions
• Responsible for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles
• Manages regular reconciliations and collections of accounts payable balances for all customer business accounts

Training:

• Coaches and develops store and management team
• Sets and follows up on individual and store sales goals
• Creates development plans and conducts annual appraisals for store team; support and coach to improve any performance gaps, and conducts ongoing coaching to improve team
• Leads effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information
• Completes and holds team accountable to complete required training within required timeframes
• Ensures execution of the Customer Experience, and provides resolution for all customer concerns
• Develops and leads recruiting and hiring strategy for store, maintains a complete team, adhering to IBO standards

Leadership:

• Provides mentorship to teams and influences continuous growth
• Continually motivates team and performance through recognition programs, in store contests, customer compliments, etc.
• Maintain PS performance expectations (feedback/coaching); this includes progressive discipline where necessary

Able to work retail hours including scheduled evenings, weekends and holidays

We are looking for individuals who are:

• Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales
• Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team
• Culture and brand ambassadors – you love the work and take pride in our brand

If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be

ABOUT US

At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers’ passion for vehicle maintenance. It’s this experience that distinguishes Canadian Tire and its family of companies from the competition. Join us, where there’s a place for you here.

ACCOMMODATIONS

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Please refer the Job description for details