Assistant Manager Development & Training (all genders welcome)

at  Kia Europe GmbH

WHO ARE WE?

Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.
Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.
Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Zilina, Slovakia.
Our headquarter is home to 37 different nationalities and this diversity is truly inspiring! This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. Do you have what it takes to join our team? We are looking forward to getting to know you!

Support developing strategies and service programs to increase customer retention:
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Implement a Pan-European Motor Insurance Strategy, including accident damage control, to keep accident repair business within the Kia network and improve body parts turnover.

• Implement a User-Based Insurance (UBI) program.
• Support the implementation of a Pan-European Roadside Assistance (RSA) program to assist customers conveniently in case of vehicle off road, including customer satisfaction monitoring (via Net Promoter Score (NPS) methodology), follow-up, and continuous process improvement.
• Implement Pan-European repair finance programs.
• Support development and implementation of a Pan-European Pre-Paid Maintenance strategy and programs, fully integrated with MyService / MyKia / Kia Connect / OneApp tools.
• Align service retention programs with Ownership Experience (OX) departments.
• Prepare training materials and programs for Service Advisors and Parts Managers, covering service retention programs.
• Prepare market guidelines for service retention programs.
• Define, prepare and execute Train-the-Trainer (TTT) events for Service Advisors and Parts Managers.
• Collaborate with the Channel department to align service retention programs with Sales and incorporate building blocks in Sales training.