ABOUT US

Wellness Within is a vibrant wellness centre offering a wide range of services including massage therapy, spa treatments, yoga, Pilates, and fitness classes. We pride ourselves on providing a warm, welcoming environment where clients feel cared for and supported in their wellness journey.
We are seeking a reliable, organized, and client-focused Assistant Office / Reception Assistant Manager to join our team. This position combines front desk reception duties with management-level responsibilities, supporting our Management Team in ensuring the smooth daily operations of our centre.

POSITION SUMMARY

The Assistant Office / Reception Assistant Manager plays a key role in creating an exceptional client experience while maintaining efficient business operations. This individual will act as the lead receptionist while also supporting the management team with scheduling, team coordination, marketing, event support, and facility oversight.

KEY SKILLS & ATTRIBUTES

• Strong communication and customer service skills.
• Highly organized with excellent time-management abilities.
• Able to multitask and thrive in a busy, fast-paced environment.
• Experience with Canva, social media platforms, scheduling tools, and Mindbody (asset, but training available).
• Proactive, adaptable, and solution-oriented.

• Act as second-in-command to the Centre Manager, supporting daily operations.
• Create and manage monthly reception schedules, coordinating staff availability and coverage.
• Oversee reception and movement desk performance, providing training, coaching, and task direction.
• Process legal documentation requests (e.g., SOAP notes, client records).
• Maintain and improve operational systems, procedures, and staff communications.