Assistant Reservations Manager

at  Faithlegg Hotel

THE IDEAL CANDIDATE WILL HAVE:

• Has 2 years previous Supervisor/Management experience in similar role;
• Strong awareness of the hospitality industry;
• A positive attitude, and an honest and trustworthy character is essential;
• Proven track record in sales performance with clear ability to convert business;
• Excellent guest communication skills and attention to detail;
• Strong creativity and organisational skills;
• Proficiency in Microsoft Word, Outlook and Excel as well as the ability to learn and utilise new computer software programs;
• Opera Fidelio an advantage.

• Ensure a professional, friendly and courteous service to all guests;
• Dealing with guests in person, telephone & email and responding to all requests in a professional & timely manner. Endeavoring to convert all enquiries to a sale whilst providing the highest level of service, integrity and creativity;
• Work varying shifts 5 days per week
• Ensure that the switchboard operation is delivered in an efficient and professional manner at all times.
• In the absence of the Reservations Manager, being the first point of call for the Reservations Department and for team members.
• Promote the facilities and services on offer by the resort
• Ensuring that service is delivered in accordance with agreed standards
• Ensure that bookings for the outlets are accurately taken using the relevant system;
• Ensure that all information is communicated to the relevant party(parties) in a timely manner;
• To assist in the training and development of team members
• Compile weekly and monthly reports as required;
• Working with team to achieve monthly room hire, and food and beverage revenue targets.