ASSISTANT STORE MANAGER – ZEGNA HARRODS

At Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for an impressive Assistant Store Manager in London to contribute to our proud legacy and help shape our vibrant future.

WHAT MAKES YOU, MAKES OUR TEAM

When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone who:

• Is a dynamic in-store sales-person and inspiring team leader
• Has a love for business and is entrepreneurially-minded.
• Demonstrates strong people-skills and an intuitive sense of hospitality.
• Is reliable, and calm in a crisis.
• Is performance-driven and goal-oriented, paying close attention to detail.
• Has at least 3 years of experience in the hospitality or luxury industry.

In This Role You Will

• Strive to achieve individual daily, weekly, monthly and yearly sales and KPI’s.
• Offer support to the Store Manager by supervising the staff, providing feedback, drafting effective staff schedules and ensuring optimal productivity.
• Foster marketing initiatives through collaboration with the Store Manager and local Marketing and CRM.
• Champion, deliver and monitor a customer-centric culture.
• Identify training and development needs and spend time with the store team providing coaching and training.
• Support the Store Manager in recruiting and onboarding top talent.
• Keep the team motivated and engaged by establishing a culture of teamwork and high performance, and proactively assist them with problems they may be facing.
• Work with the Store Manager to provide effective feedback on products and collections and stay updated on stock situation, consolidation and transfers.
• Assist with the implementation and maintenance of the design and display guidelines from Visual Merchandising to maximise the store’s appeal.
• Ensure the team’s appearance and attitude, the store experience, and all operational activities adhere to the Company Guidelines and the Zegna Code of Ethics.
• Alongside the Store Manager, implement Health & Safety regulation and supervise the attendance of the store team at H&S training courses.
• Promote the usage of digital services to increase business opportunities and improve customer service

When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone who:

• Is a dynamic in-store sales-person and inspiring team leader
• Has a love for business and is entrepreneurially-minded.
• Demonstrates strong people-skills and an intuitive sense of hospitality.
• Is reliable, and calm in a crisis.
• Is performance-driven and goal-oriented, paying close attention to detail.
• Has at least 3 years of experience in the hospitality or luxury industry