Associate Analyst, Customer Solutions - Hybrid

at  XPO

WHAT YOU’LL NEED TO SUCCEED AS AN ASSOCIATE ANALYST, CUSTOMER SOLUTIONS AT XPO

Minimum qualifications:

• Bachelor’s degree or equivalent work or military experience

Preferred qualifications:

• 1 year of analytical experience or equivalent combination of education and experience
• 1-2 years of logistics or transportation experience

ABOUT XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO’s candidate privacy statement here

• Review premium service shipments daily to identify any at risk shipments
• Maintain responsibility for daily reports and other customer communications
• Build trust with customers by providing insight and value to the XPO shipping experience
• Maintain a clear understanding of each premium service product and use data to suggest improvements or raise concerns
• Partner with supervisor and team daily to ensure customer needs are met
• Provide feedback and ideas for improvements
• Use a variety of tools to perform work efficiently and meet requirements
• Use critical thinking and resourcefulness to resolve any unexpected issues
• Demonstrate a can-do attitude, strong work ethic, teamwork and respect for others while workin