Auto Claims Service Manager

at  Allcat Claims Service

ABOUT ALLCAT CLAIMS SERVICE

Allcat Claims Service is an energetic company that places a high emphasis on learning and personal development by supporting and challenging its people to reach their full potential. As a result, Allcat Claims Service places a premium on customer service, quality, and rapid integration of emerging technology. Most importantly, we pride ourselves on handling claims both professionally and ethically. Our commitment to “Raising the Bar” has allowed us to grow our client and adjuster relationships over the years into something special. The experience of our team and their work ethic is unparalleled in the claims industry.

DESCRIPTION:

This position is in our San Antonio office and leads a team of auto claims service professionals to deliver outstanding customer service and business results.

MINIMUM REQUIREMENTS:

• Bachelor’s degree or equivalent work experience.
• 5+ years auto claims experience
• Strong analytical and problem-solving skills.
• Strong customer service skills.
• Demonstrated knowledge of Microsoft Office products.
• Must be a team-oriented individual to work with clients, other team members, and internal partners.
• Availability to work after hours and at the weekend as needed.
• Excellent verbal and written communication skills.
• Current TX adjuster license or ability to obtain TX adjuster license (paid by Allcat).
• Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
• Ability to learn new technologies.

PREFERRED REQUIREMENTS:

• Prior experience leading Injury claim professionals.
• A minimum of 2 years’ experience handling and managing moderate, severe, and complex injury claims including fatalities and catastrophic injuries
• Experience managing complex coverage claims
• Multi state claim licenses a plus
• CA claim handling a plus
• Bachelor’s degree
• Prior military service
• Prior customer service experience.
• Medical, Dental & Vision plans

• Leads their team to achieve goals and objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Maintains staff by recruiting, selecting, orienting, and training employees; manage employee work schedules including assignments, training, vacations, and paid time off, overtime and ensuring coverage for absenteeism.
• Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending process improvements.
• Appropriately communicates information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
• Develops critical skillsets of their team as well as assisting their team with career development goals.
• Handles escalations, DOI complaints and claims with attorney representation.
• Contributes to business goals, performance metrics, and effectively uses tools & technology.
• Supports workload surges and/or catastrophe operations as needed to include working overtime during designated catastrophe events.