Automotive Service Manager - Trail

at  Canadian Tire

Are you ready to join Canada’s most-shopped general merchandise retailer, with over 500 stores from coast to coast?
Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.
Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

SUMMARY:

The primary purpose of the Service Manager is to lead the auto service team in providing the ultimate customer experience in auto service and repairs by building customer trust and loyalty through high quality workmanship and professional and knowledgeable counter staff. The Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability in the Auto Service Centre.

REQUIREMENTS:

• Ability to work effectively with auto parts ordering systems and computerized work order systems.
• Valid driver’s license for province of employment.
• Management experience in a customer service-oriented industry.
• Experience in a Canadian Tire Auto Service Centre or similar is an asset.
• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Ability to work in a fast-paced environment and adapt accordingly.

BACKGROUND CHECK REQUIREMENTS:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Reference Check
• Employment Verifications
• Criminal Background Check
• Credit Check

• Review and implement Service Centre policies and procedures that improve the Customer Experience through high quality repairs and building customer relationships.
• Lead by example and consistently display excellent customer service.
• Improve sales and profitability for the Service Centre
• Maintain quality workmanship through monitoring uniformed inspection guidelines.
• Plan, organize, delegate and follow-up on work and projects while considering team skill levels, customer wait times, and the availability of parts and equipment.
• Communicate and ensure compliance with company, store and department policies, as well as health and safety programs and regulations.
• Build and maintain rapport with internal and external customers or vendors, as required.