Benefit Administrator

at  Gateway Services Inc

EDUCATION, TRAINING & QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Previous experience in benefits administration or a similar HR role.
• Certification in benefits administration or related field (e.g., CEBS, SHRM) preferred but not required.

SKILLS & ABILITIES

• Strong organizational and time management skills.
• Excellent written and verbal communication skills.

DUTIES & RESPONSIBILITIES

• Administer employee benefit programs, including health insurance, retirement plans, absence management and other benefit offerings.
• Manage the enrollment process for new employees and partner with the Broker to facilitate annual open enrollment for existing employees.
• Communicate with team members, educating them about their benefits, answer questions and help them enroll in programs.
• Provide support and guidance to employees on benefits related inquiries or issues.
• Maintain accurate records and documentation for all benefit plans and employee enrollments.
• Ensure the accuracy of all benefits enrollments within the HRIS to provide vendors with accurate eligibility information.
• Collaborate with brokerage, insurance carriers, and third-party vendors to manage benefits programs effectively.
• Partner with carrier to manage leave of absence process end-to-end for all team members, from initial request through their return-to-work.
• Provide customer service support to internal and external customers. Develop communication tools to enhance understanding of the company’s benefits package.
• Design and distribute materials for benefits orientations, open enrollment and summary plan descriptions. Provide training and support to group benefits associates, home office associates and the field staff.
• Partner with HR Systems Administrator to ensure set up and timely delivery of benefits and integrations.
• Stay updated on industry trends and changes in benefits legislation to recommend necessary program adjustments.
• Provide necessary reports and audits for allocation/billing charges.
• Perform quality checks of benefits-related data.