Benefits Administration Services Associate IV

at  CONDUENT HR SERVICES LLC

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

ABOUT THE BENEFITS ADMINISTRATIVE SERVICES ASSOCIATE ROLE:

As a member of the Benefits Administrative Services team, you will help people every day by taking calls, and actively listening, while discussing retirement and/or survivor benefits. You will manage a steady volume of incoming calls from customers while navigating through multiple systems.
Our associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our client’s success.

Responsibilities:

• Improves participant decision-making process by advising participants on plan provisions in two or more of the following areas: health and welfare plans, retirement plans, employee development, payroll, and other HR programs.
• Resolves complex client-specific inquiries and escalations through multi-channel, i.e. including telephone, web correspondence, and mail.
• Contacts participants to explain calculations and resolve issues.
• Identifies solutions to call trends, determines appropriate agent training needs, and delivers the training.
• Provides feedback and coaching to agents regarding adherence to center metrics and established guidelines.
• Assists lower-tiered employees by answering questions or taking escalated calls with limited guidance.
• Performs quality evaluations.
• Advocates for participants to coordinate benefits, services, and payments with outside providers and vendors (white glove service).
• Explains the appropriate participant forms and provides guidance.

WE’RE LOOKING FOR PEOPLE WITH A PASSION FOR CUSTOMER SERVICE, NATURAL EMPATHY, AND THE DETERMINATION TO DELIVER A COMPREHENSIVE RESOLUTION. TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE:

• Must have experience working a case-loaded or retirement benefits/ white globe.
• 2 years minimum of Call Centers experience.
• Excellent communication skills.
• Keyboarding and MS Office proficiency.
• Great problem-solving skills.
• Ability to effectively multi-task.
• High school diploma, GED, or college degree.
• Ability to complete a mandatory paid training program.

BELOW IS WHAT YOU’LL NEED TO DO TO BE CONSIDERED FOR THIS POSITION. IT WILL TAKE LESS THAN 20 MINUTES AND INCLUDES EVERYTHING REQUIRED AT THIS STAGE!

1. Apply to the role and provide your basic profile information (2 minutes)
2. Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)
3. If you qualify for the role, a recruiter will reach out to discuss the opportunity!
   Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $38,430-$39,520.
   Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
   People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
   At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent