Bilingual Case Manager- Refugee Services Walk In's

at  Catholic Charities Fort Worth

ARE YOU THE NEXT REFUGEE SERVICES CASE MANAGER?

• Bachelor’s degree in social work or related field and one-year experience in social services or a combination of education and experience.
• Excellent verbal and written communication skills in English
• Bilingual skill in Spanish.
• Must have reliable transportation, a current Texas driver’s license, and evidence of auto liability insurance.
• Advance skill of excel spreadsheet, preferred.

SKILLS

Preferred

• Oral Communication
• Documentation
• Client Support

BE PROUD OF WHAT YOU DO:

You’ll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we’re growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

CORE RESPONSIBILITIES

• Verify & Screen Documentation
• Benefit Application Assistance
• Resource Identification & Referral
• Client Intake
• Serve as Interpreter

WHAT WILL YOU BE DOING IN YOUR ROLE?

• Meet walk-in clients on designated days and hours.
• Screen clients’ legal documentation for eligibility into Refugee Services programs.
• Complete lead application in Salesforce and refer clients to eligible Refugee programs.
• Upload client’s eligibility documents in lead application.
• Provide community resources to those who are not eligible for available programs in Refugee Services.
• Conduct assessments to determine the barriers of the client and complete comprehensive intake.
• Empower clients towards economic self-sufficiency through an understanding of client’s responsibility for working together with program staffs.
• Complete all necessary documentation to ensure compliance with funder requirements and agency quality assurance standards.
• Assist with interpretation for other program staffs as needed.
• Ensure to meet your service delivery tasks and effectively manage your administrative duties.
• Work collaboratively with other Refugee Services members to support the overall goals of the team and coordinate services for clients as necessary.
• Transport clients to appointments as needed by the program.