Bilingual Intake Specialist (Spanish/English) (1766087529) at HireHawk

Managua, Managua, Nicaragua -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Client Intake, Communication, Problem-Solving, Attention To Detail, Case Management, Documentation, Payment Processing, Follow-Up, Sales Experience, Customer Service, Rapport Building, Persistence, Organizational Skills, Legal Knowledge, Database Management

Industry

Business Consulting and Services

Description

Job Title: Intake Specialist Job Type: Long-term, full-time contractor Workplace: Remote Schedule: Coverage across weekdays and some weekends based on intake demand Compensation: Competitive monthly pay in USD, based on experience and market benchmarks We are a fast-paced legal services organization focused on delivering responsive, accurate, and professional client intake and case onboarding. This role is ideal for someone who takes ownership, follows through without reminders, and stays calm and confident on the phone. You will serve as the first point of contact for prospective clients, gathering detailed information, qualifying cases, and ensuring every lead is handled with care and urgency. Accuracy, persistence, and strong communication directly impact case quality, client trust, and overall team efficiency. Core Responsibilities Handle all initial intake calls and follow-up communications with prospective clients. Evaluate incoming leads against defined criteria and collect complete case details. Prepare intake documentation, agreements, and initial payment records. Coordinate with courts, prosecutors’ offices, probation departments, attorneys, and internal staff to verify case information and support timely onboarding. Experience managing phone-based client intake and follow-up communications. Ability to evaluate whether leads meet defined criteria for case acceptance. Experience gathering background case information from multiple sources. Demonstrated persistence in monitoring and following up on pending leads. Experience preparing contracts or retainer-style agreements. Ability to process initial client payments and manage electronic document signing. Experience opening, organizing, and maintaining new case files. Ability to review and confirm that all case information is complete and accurate. Experience contacting courts to obtain case-related information. Experience contacting prosecutors’ offices to obtain case-related information. Experience contacting probation departments to obtain case-related information. Ability to support the full case intake process from first contact through file completion. Strong verbal communication skills and ability to build rapport with clients and team members. Experience processing payments through online payment platforms. Strong problem-solving skills and attention to detail. Ability to complete work on time and consistently follow tasks through to completion. Ability to keep databases and records accurate and up to date. Prior sales or customer service experience in a phone-focused role. Competitive monthly compensation paid in USD Access up to 50% of approved earnings before payday (no credit checks or fees) On-time, reliable pay

Responsibilities

The Intake Specialist will handle initial intake calls and follow-up communications with prospective clients, ensuring accurate case information is gathered and documented. They will also coordinate with various legal entities to support timely case onboarding.