JOB SUMMARY

At Catholic Charities of Ingham, Eaton, and Clinton Counties, every team member plays an essential role in advancing our mission to serve vulnerable individuals and families with compassion and dignity. As part of our team, you will contribute to a wide range of services aimed at fostering hope, healing, and empowerment within the communities we serve. Your role as a receptionist in a busy family health center will involve phone calls, checking patients in and out of their appointments, navigating multiple provider schedules, and scheduling appointments under the supervision of the Health Operations Manager and Medical Director.

QUALIFICATIONS

• Education: High School Diploma
• Experience: Experience in a receptionist position or medical office required
• Required Licenses, Certifications, and Training: HIPAA, EMR, other training required by CRFHC.

COMMENTS:

This job description is intended to outline the essential functions, general supplementary tasks, and key requirements for successful performance in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned, and management reserves the right to modify duties as needed

• Update demographics, patient forms, insurance, and other aspects of registration in Electronic Medical Record
• Perform check-in and check-out for patients efficiently
• Provide all necessary forms to patients upon check-in
• Perform scanning of records into EMR on a daily basis
• Maintain appointment schedules for providers
• Complete primary provider request form for insurance updating
• Maintain competency in the process for Immigration Physical completion
• Assist with Sliding Fee Discount application when necessary and provide to eligible patients
• Screen patient phone calls for medical assistants and providers
• Manage requests from both paper and electronic in-baskets
• Verify patient insurance information
• Troubleshoot insurance problems with patients
• Proficiency in CHAMPS portal
• Perform patient callbacks/follow up as directed by providers
• Occasionally interpreting for providers and support staff as needed for patient care
• Miscellaneous tasks as assigned by Office Manager and Medical Director
• Other duties as assigned