Branch Manager - London

at  Noramco

Status:
Regular, Full time
Location:
London, Ontario
Job Description
Reporting to the Business Centre Manager, the Branch Manager will work and oversee operations at the Business center(s).

KEY ACCOUNTABILITIES:

Works strategically, collaboratively and cooperatively with Noramco’s Telecom and Utility Managers ensure best in class service and support from London’s Distribution Centre (Operationally & Administratively) (25%);
Proactively works with and supports NCS International’s warehouse Manager and Administrative Managers to ensure productivity, KPIs and forecasted targets are met (25%);
Proactively works with a supports Noramco’s Commercial & Industrial South-West Ontario Sales Operations Manager to ensure sales and margin targets are met (25%);
P&L Management to ensure the London Distribution Centre is performing at forecasted targets (25%);

REQUIREMENTS:

• Minimum five (5) years of industry experience preferable, or a combination of relevant experience and education
• Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management
• Solid understanding of financial management
• Excellent communication skills
• High level of critical thinking and problem-solving skills
• Ability to build relationships among managers, employees, and partners
• Ability to address problems and opportunities for the company
• Capability to organize his work with a minimum of supervision
• Energetic and positive attitude, dependable, organized and deadline oriented
• Stress tolerance
• Advanced computer skills and knowledge
  What’s in it for you
  We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What sets us apart is our:

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among our benefits:

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted

• Ensure all job functions are performed in accordance to the NCS International Standard Practice Instruction (SPI) Manual;
• Manages the London Operations that supports our Telecom Ontario, Utility Ontario and South-Western Ontario Commercial & Industrial businesses;
• Responsible for the London Branch P&L for all 3 business units that it supports;
• Responsible for a team of 32 (24 Operation employees, 2 Administrative employees, and 6 Sales employees);
• Directly manages a team of 3 (London warehouse manager, Administrative manager and S-W C&I Sales Operations Manager);
• Provides leadership and sales support to S-W C&I Sales Operations Manager to ensure sales and margin targets are met;
• Works with S-W C&I Sales Operations Manager to develop meaningful strategies for key customers;
• Works strategically and cooperatively with National Telecom and Utility Sales Operations Directors;
• Deal with every escalated customer complaint in an expedient manner and ensure they are satisfied with our resolve;
• Identify and help develop internal/external opportunities to further enable profitable sales growth of the department. Opportunities include but are not limited to product, customer, processes, resources, equipment, etc;
• Assist in building strong customer relationships with senior management at key customer accounts;
• Build strong vendor relationships;
• Provide direction to Warehouse Manager and staff in order to optimize operational efficiencies;
• Ensure all London branch employees have the tools and support necessary to do their job functions effectively;
• Coordinate and assist, when necessary, the various functions in office sales, operations and administration, including but not limited to:
• Providing pricing quotations to customers and following-up;
• Entering customer orders;
• Receiving material and picking/shipping customer orders;
• Create, Implement, track and communicate KPIs for London branch employees;
• Provide guidance and support to purchasing team when required for all London branch inventory purchases;
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to immediate director reports, manager teammates as deemed necessary;
• Maintain a system of effective communication between Sales Operations Leaders, Purchasing and Administration so that all parties are regularly updated with capacity challenges and service issues;
• Participate in the execution of inventory cycle counts as required;
• Identify and implement strategies that will reduce operating costs;
• Manage freight costs for inbound & outbound shipments for the London business;
• Continuously develop knowledge of product to remain up-to-date with various product lines (including vendor training) and industry changes;
• Complete documentation and participate in Noramco annual forecast meetings;
• Keep open line of communication with OBM on all significant successes and challenges;
• Collaborates with OBM on all significant changes that are required in the London branch;
• Works closely with OBM when support is required;
• Participates in a weekly manager’s call;
• Quarterbacks a weekly SIOP call with all key stakeholders;
• Performs any other duties as required by OBM;