BI-LINGUAL SPANISH IS A PLUS!!

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.
We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

POSITION SUMMARY

The Branch Sales Manager (BSM) is a performance-based position as measured by the branch results. The BSM is responsible for the effective operation and continued growth of their Branch with direction from the DDO. This position ensures that each team member within the branch is trained in all procedures, policies, products, and programs. Must have a passion for sales, marketing, and training.
The BSM will increase overall performance, productivity, and profitability of branch. The BSM will also promote employee engagement, teamwork and job satisfaction through continued coaching and development.

EDUCATION REQUIRED

High School Diploma or equivalent required; some college preferred.

EXPERIENCE REQUIRED

Two years of prior management experience preferred. Applicants must also have a working knowledge of P&L, sales, collections, and cost controlling measures. Equivalent operational and/or leadership experience may be considered in lieu of requirements.

KNOWLEDGE REQUIRED

Management experience with exemplary results solving customer and operational issues, as well as successful P&L management. 2 years of leadership experience, including sales leadership. Ability to coach and develop others. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships at all levels of the organization, both internally and externally. Strong working knowledge of Microsoft Word and Excel is required.

PHYSICAL REQUIREMENTS

Standing/sitting for long periods of time; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; ability to travel to be physically present at and to complete the physical requirements; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals.

Training: Provide training and guidance in all aspects of operations, marketing and customer experience.

• Teach and validate understanding of Customer Choice - One Company/One Customer and the overall Omni channel experience
• Instruct the branch on company procedures, policies, practices, and computer systems
• Assist the DDO with implementation of new or changed procedures, policies, products, or programs
• Lead by example in a hands-on and approachable manner
• Recognize and develop skills/abilities of assigned branch in order to meet branch, division, and Company objective

• Provide Leadership on sales, coaching and development of team and overall profitability and growth.Collaborate with Division Director to help build a healthy, strong, future-facing branch.
• 
  Relationship Building /Customer Experience: Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts.
  Compliance: Work with DDO to ensure that all federal, state, and local laws are followed including company best practices and policies. Collaborate with Operational Quality Specialists to observe and detect potential risks for non-compliance.

Training: Provide training and guidance in all aspects of operations, marketing and customer experience.

• Teach and validate understanding of Customer Choice - One Company/One Customer and the overall Omni channel experience
• Instruct the branch on company procedures, policies, practices, and computer systems
• Assist the DDO with implementation of new or changed procedures, policies, products, or programs
• Lead by example in a hands-on and approachable manner
• Recognize and develop skills/abilities of assigned branch in order to meet branch, division, and Company objectives