Branch Support Specialist at DORT FINANCIAL CU

Flint, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

20.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Microsoft Office, Account services, Loan assistance, Teller transactions, Financial education, Problem resolution, Relationship building, Lobby management, Administrative support

Industry

Financial Services

Description

ABOUT DORT FINANCIAL CREDIT UNION At Dort Financial Credit Union, we’re committed to enriching the lives of our members, employees, and the communities we serve. We’re passionate about leading our industry through exceptional service, an empowered and diverse team, and meaningful community involvement. Our culture is rooted in our core values: Empowerment, Accountability, Transparency, Collaboration, and Volunteerism. We offer a welcoming, growth-focused environment with opportunities for advancement and ongoing professional development. ---------------------------------------- WHY YOU'LL LOVE WORKING WITH US We offer a comprehensive benefits package starting on your first day, including: * Medical, dental, and vision insurance * Life/AD&D and disability coverage * Supplemental life insurance (employee/spouse/dependent) * HSA and FSA options * Tuition reimbursement (full-time) * LegalShield, pet benefits, Employee Assistance Program, and Telemedicine * 401(k) with employer match and safe harbor * Referral bonus program * Paid time off and paid holidays ---------------------------------------- WHAT YOU’LL DO As a full-time Branch Support Specialist, you will be an important point of contact for our members, providing a full range of Credit Union services. This position is ideal for someone who enjoys helping people and brings a positive, outgoing approach to each interaction. Your responsibilities will include: * Managing lobby traffic and greeting members * Answering questions about Credit Union products and services * Assisting new and existing members with account services, loans, and teller transactions * Resolving member concerns and reconciling accounts * Educating members on managing their finances effectively * Identifying opportunities to refer products and services that support member financial well-being * Building strong, supportive member relationships Because this role temporarily requires travel to multiple branch locations, flexibility, independence, and strong communication skills are essential. ---------------------------------------- WHAT YOU NEED * High School Diploma or GED (required) * At least one year of credit union, banking or administrative customer service experience * Strong verbal and written communication skills * Working knowledge of Microsoft Office or similar software * Must be bondable ---------------------------------------- READY TO JOIN A MISSION-DRIVEN TEAM? If you’re excited about helping others, growing your skills, and being part of a mission-driven organization, we’d love to hear from you. Apply today! *Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*

Responsibilities

The Branch Support Specialist manages lobby traffic and provides a full range of credit union services to members. They are responsible for assisting with accounts, loans, and teller transactions while educating members on financial well-being.