Business Analyst, System Management

at  IVEY BUSINESS SCHOOL FOUNDATION

Position: Business Analyst, System Management
Location: London, Ontario
Position Type: Full-time, 3-year renewable contract.
Hiring Range: $74,800 - $93,551
Application Deadline: Thursday, October 3, 2024, at 11:59PM.

POSITION OVERVIEW:

The Business Analyst, System Management, brings experience working within enterprise platforms and student experience applications. They possess a strong blend of system design, business process, and project management abilities. Playing an integral role in managing the stakeholder consultation process required for the successful planning, designing, building, testing, and support of complex IT challenges, they also guide others on best practices and methods of resolution. They challenge the status quo through a deep understanding of processes and contribute to solutions that derive insights from Ivey’s data ecosystem.
By fostering strong relationships with internal stakeholders and external vendors, they provide specialized and informed insights crucial in selecting new technology solutions and refining existing ones. Their knowledge allows them to manage vendor agreement discussions and negotiations, fostering trust and inspiring internal stakeholders to regularly review and optimize their IT business solutions. They excel in a highly collaborative team that utilizes an agile approach to workload management.
Responsibilities:

EDUCATION & EXPERIENCE

• Completion of an undergraduate degree or college diploma in a related field.
• 3 – 5 years of experience as a Business Analyst.
• Ability to understand business requirements and convert them into solution designs.
• Previous Salesforce experience.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Deep understanding of how systems and automation support end-to-end business processes.
• Excellent time management, communication, presentation, and interpersonal skills.
• Experience with agile-scrum methodologies

SKILLS & ABILITIES

• Experience in integration of on-premises and cloud-based solutions, including Salesforce Managed packages, Office 365 apps and LTI and API concepts.
• Demonstrated ability to provide direction and mentorship of developing team members.
• Ability to recognize opportunities outside of scope of responsibility and take initiative to engage stakeholders.
• Ability to provide direction in developing high quality solutions. Lead cross functional discussions to drive transparency, agreement, and alignment.
• Demonstrated use of business process review methodology to elicit business requirements.
• Proven track record of business process analysis, mapping, and documentation for multi departmental and cross-functional teams.
• Demonstrated design and documentation of functional requirements, use cases and acceptance criteria.
• Proven ability to evaluate 3rd party software against business needs.
• Ability to manage vendor relationships for successful implementations including exceptional negotiation skills.
• Previous experience and in-depth knowledge of Business Data Modeling; demonstrated familiarity with SQL and relational databases.
• Proven ability to make sound decisions based on experience and the information at hand.
• Track record of working independently as well as collaboratively on a team, keeping all members and stakeholders well-informed about both positive and negative situations.
• Excellent written and verbal communication; influencing and presentation skills.
• Lifelong learner with the drive to explore and adapt to new technologies.
• Capabilities to multi-task and shift priorities as required.

Please refer the Job description for details