Business Compliance and Conduct Manager

at  Systemantech Incorporated

Philippines, , Philippines - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate03 Oct, 2021Not Specified04 Jul, 20215 year(s) or aboveInsurance Risk,Leadership,Access,Statistics,Excel,Compliance Oversight,Commerce,Communication Skills,Powerpoint,Surveillance,Regulatory Requirements,Continuous Improvement,Interpersonal SkillsNoNo
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Bring your career aspirations to life with AIA!To support the Head of Business Compliance and Conduct to ensure that Philam Group operates in accordance with the AIA Group policies and guidelines and local regulatory requirements in the following areas and towards this end, driving and overseeing implementation of compliance framework in these areas:

  • Sales Compliance - oversight, monitoring and continuous improvement of Complaints Handling, Investigations, and Fraud Risk Management processes
  • Product Compliance- Conduct Risk
  • Business Quality
  • Quality Assurance and surveillance of the aforementioned

Compliance Risk Management
Assist the Head of Business Compliance and Conduct in performing regular compliance and conduct risk assessment, making recommendation to mitigate risks and escalation to Risk Team, and completing the annual compliance plan (for Business Compliance and Conduct).
Oversight of Business Quality Teams
Provide compliance-focused advisory for all channels (agency and partnership distribution) in matters essential in strengthening the following 1st line functions: Predictive Modelling, welcome calls, mystery shopping, Early Warning System, etc.
Reports to the Head of Business Compliance and Conduct (and to the local committees or Group Office counterpart) on a regular basis the status of BQ engagements and provide insights.
Provide subject matter expertise for key BQ related projects
Compliance Analytics / Monitoring
Responsible for the development & deployment of Early Detection Analytical Tools for sales compliance misconduct.
Regularly review and perform analytics on sales, agent recruitment data, products, distribution support activities, claim to identify non-compliance issues and monitor the investigation to address the issues.
Enhance second line oversight of the complaints and investigations cases (including deeper and more challenging root-cause analysis around KRIs), Mystery Shopping, Predictive Modelling, Welcome Call, Renewal Contract Training, Licensing, Agency Background Check, etc.
Oversight of the Conduct of Investigation
Assist the Head of Business Compliance and Conduct in providing oversight to the complaints and investigation status by obtaining status report of all complaints and investigation cases and ensure that significant concerns are properly escalated and addressed
Assist the Head of Business Compliance and Conduct in providing oversight of the overall governance around the complaints and investigation team, including structure, reporting, etc.
Assist in the implementation of the Anti-Fraud Policy and other related standards.
Implementation of Culture of Compliance and Ethics Program
Develop and implement an effective education program through ongoing communication and training to embed a culture of compliance and ethics within the Company.
Conduct training to identified High Risk Agencies and distribution partners on Market Conduct and other company policies and standards.
Business Engagement
Proactively engage with business and provide advice / guidance to mitigate key compliance and reputational risks. Strengthen compliance engagement with Distribution Leaders to educate and increase awareness of regulatory developments and ethics / compliance risks
Provide risk and compliance subject matter expertise support to the First Line.
Attend key meetings to build relationships with internal customers and better understand business strategy and plans. And ensure that compliance objectives are implemented (i.e. Product Implementation Committee, Regulatory and Compliance Committee, Steering Committee, etc.)
Responsible for the effective communication of compliance matters including timely and accurate reporting and/or escalation of such matters in accordance with relevant reporting and escalation protocols.
Develop and present compliance dashboard related to conduct, business quality, and quality assurance metrics.
Ensure timely and quality reporting to Group Compliance on regular basis with relevance to Sales Compliance Framework.
Product Compliance
Support the Head of Business Compliance and Conduct in performing product compliance activities, such as, but not limited to:
Product design review
Product risk assessment
Sales and marketing materials review (Policy contract, sales illustrations, brochures, training materials, etc)
Quality Assurance
Support Head of Business Compliance and Conduct in preparing an annual risk-based compliance Quality Assurance (QA) review plan covering the Work Scope above, for approval by Head of Compliance
Conduct sample checks / reviews as part of the compliance review program to provide assurance over controls and risk mitigation measures.
Perform Quality Assurance Review of select Complaints and Investigation cases, address the root causes and recommend improvements in both the governance and investigation process, as necessary
Work successfully and serve as liaison to corporate-wide Group Compliance initiatives on areas related to Sales Compliance.
Efficiently manage and monitor Sales Compliance open audit items from internal / external audits to ensure completion of remediation activities defined in the agreed action plans and risk treatment plans
Support leadership teams to develop and expand continuous monitoring processes to assess compliance with other regulatory standards and requirements
Perform tasks that the Head of Business Compliance and Conduct, Head of Compliance or the Chief Risk Officer may deem necessary.


Education - Graduate of Statistics, Commerce, Accounting, Business Management or Administration or 4-year College Course
Experience - At least 5 years’ experience in Compliance, Audit and/or customer service / sales-oriented environment in the Insurance Industry preferably with some exposure in legal office work, Audit or statistical work
Certifications/licenses - Preferably: Certified Financial Services Auditor (Institute of Internal Auditors)/Associate, Insurance Risk and Compliance (LOMA)/Certified Fraud Examiner (Assoc. of CFEs)
Special skills - Must be computer competent and adept in the use of popular software’s (Ms Word, Excel, Access & Powerpoint)
Good communication skills (both written & oral) i.e., presentation skills/ able to present ideas well
Organized, analytic, project management and leadership skills
People oriented, with good interpersonal skills
With initiative and self-motivated but a good team player.
Ability to successfully influence multiple stakeholders and lead cross-functional teams across the organization
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Bring your career aspirations to life with AIA!To support the Head of Business Compliance and Conduct to ensure that Philam Group operates in accordance with the AIA Group policies and guidelines and local regulatory requirements in the following ar


Please refer the Job description for details


Min:5.0Max:10.0 year(s)

Financial Services

Accounts / Finance / Tax / CS / Audit



Accounting, Administration, Business, Commerce, Management, Statistics



Philippines, Philippines