Business Manager - Infrastructure Services - SVP

at  Citi

Irving, Texas, USA - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate10 Dec, 2021Not Specified11 Aug, 2021N/APresentations,Powerpoint,Relationship Building,Communication Skills,Continuous Improvement,High Pressure Environment,Ease,Strategic Initiatives,Excel,MilestonesNoNo
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Description:

This Business Manager - Infrastructure Services role for CTI Infrastructure Services will be responsible for workforce management, financial expense and productivity management, executive and organizational reporting/governance, strategic planning, and global program support. Position will report directly to the Head of Business Operations for CTI Infrastructure Services.

  • Set strategic priorities with leadership team; identify key enablers to success and actively engage with respective owners to ensure achieving desired results; ensure continued progression of service, financial, and people agenda.
  • Global workforce management inclusive of headcount analysis and forecasting (employees and 3rd party non-employees), composition of 3rd party managed services, resource locations strategy (in alignment to enterprise objectives), workforce real-estate forecasts, talent management and organization development, and impact of organizational changes.
  • Financial oversight inclusive of expense management and controls, annual budget planning and ongoing forecast management, allocation/recovery of costs, global coordination of productivity objectives and actuals, and strategic planning and analysis. Frequent interaction with regional teams and financial partners.
  • Manage day-to-day operational events, providing business analysis and problem-solving recommendations based on knowledge of best practices and process implementation. Continuous interaction with both the leadership team and extended organization required.
  • Champion improved client satisfaction through strengthening organization competency and driving global consistency for internal infra delivery practices across Infrastructure Services.
  • Diligently manage both internal organization and infrastructure service performance through rigorous reporting against a comprehensive set of service objectives. Actively engage with stakeholders for direct feedback on service quality vs. expectations.
  • Manage ad-hoc analytical requests and lead efforts in the analysis and generation of detailed management information reporting – liaise with operational partners including Finance, HR, Risk & Control, CTI Business Office, and Regional Providers to ensure transparency and accurate reporting.
  • Must be able to influence execution and results across all Infrastructure Services teams. The building of relationships and partnerships will be required to respond to regular ad-hoc management requests. Must be able to balance multiple requests and self-prioritize those requests in a manner that ensures critical items are completed promptly and effectively. Must be able to lead change and develop innovative solutions that enables the organization to operate efficiently and effectively.

SKILLS / KNOWLEDGE

  • 8+ years operations management experience, 8+ years financial P&L ownership, 5+ years executive communication experience as well as extensive process and/or system development experience.
  • Must be able to structure, plan and execute strategic initiatives with the right project discipline.
  • Strong skills in relationship building and management, program management/planning, presentations and communication.
  • Highly-motivated, strong performer with a proven ability to work effectively with virtual and remote teams.
  • Demonstrate leadership and adaptability when facing unique challenges encountered
  • Very strong written, spoken and presentation communication skills
  • Very strong influencing and partnering skills
  • Commitment to quality, attention to detail, and continuous improvement.
  • Focus on delivery and execution; able to focus on details while seeing big picture
  • Strong meeting organization and facilitation skills
  • Experience and ease in interfacing with Senior Management and technical support teams
  • Track record of managing work to achieve milestones on time and within budget in a high-pressure environment
  • Analytical, flexible, team-oriented, have good interpersonal and follow up skills with strong attention to detail and ability to multi-task
  • Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint and Project) and industry standard project management tools.
  • Financial Services experience preferred

EDUCATION:

  • Bachelor’s degree or equivalent experience
    -

Responsibilities:

  • Set strategic priorities with leadership team; identify key enablers to success and actively engage with respective owners to ensure achieving desired results; ensure continued progression of service, financial, and people agenda.
  • Global workforce management inclusive of headcount analysis and forecasting (employees and 3rd party non-employees), composition of 3rd party managed services, resource locations strategy (in alignment to enterprise objectives), workforce real-estate forecasts, talent management and organization development, and impact of organizational changes.
  • Financial oversight inclusive of expense management and controls, annual budget planning and ongoing forecast management, allocation/recovery of costs, global coordination of productivity objectives and actuals, and strategic planning and analysis. Frequent interaction with regional teams and financial partners.
  • Manage day-to-day operational events, providing business analysis and problem-solving recommendations based on knowledge of best practices and process implementation. Continuous interaction with both the leadership team and extended organization required.
  • Champion improved client satisfaction through strengthening organization competency and driving global consistency for internal infra delivery practices across Infrastructure Services.
  • Diligently manage both internal organization and infrastructure service performance through rigorous reporting against a comprehensive set of service objectives. Actively engage with stakeholders for direct feedback on service quality vs. expectations.
  • Manage ad-hoc analytical requests and lead efforts in the analysis and generation of detailed management information reporting – liaise with operational partners including Finance, HR, Risk & Control, CTI Business Office, and Regional Providers to ensure transparency and accurate reporting.
  • Must be able to influence execution and results across all Infrastructure Services teams. The building of relationships and partnerships will be required to respond to regular ad-hoc management requests. Must be able to balance multiple requests and self-prioritize those requests in a manner that ensures critical items are completed promptly and effectively. Must be able to lead change and develop innovative solutions that enables the organization to operate efficiently and effectively


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Financial Services

Accounts / Finance / Tax / CS / Audit

Finance

Graduate

Proficient

1

Irving, TX, USA