Business Operations Analyst

at  COINS

JOB DESCRIPTION

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what’s important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: We are seeking a detail-oriented and analytical Business Analyst to join our Order-to-Cash (OTC) organization. This role will focus on optimizing OTC operations and enhancing reporting capabilities to support data-driven decision-making across the business. As a key member of the team, you will work closely with cross-functional stakeholders to analyse processes, develop reports, and identify opportunities for improvement in our OTC operations. Day-to-day, you will: This is a high-profile role with high business impact, and you will be responsible for all activities relating to OTC reporting and working with the existing OTC team on process improvement. Key responsibilities include: • Reporting and Data Analysis: Develop, maintain, and enhance reporting tools and dashboards to provide real-time insights into OTC operations, including order processing, invoicing, collections, and revenue recognition. • Process Analysis and Improvement: Analyze existing OTC processes to identify inefficiencies and recommend improvements that enhance productivity, accuracy, and customer satisfaction. • Requirements Gathering: Work with OTC leaders, finance business partners other stakeholders to gather, document, and analyze business requirements related to OTC processes and reporting needs. • Performance Monitoring: Monitor key performance indicators (KPIs) for OTC operations, analyzing trends and providing actionable insights to drive continuous improvement. Your skills and experiences might also include: • Proven experience as a Business Analyst, preferably within OTC, Finance, or Operations functions in a software or technology company. • Strong analytical skills with experience in data analysis, reporting, and process optimization. • Proficiency in using business intelligence tools (e.g., Tableau, Power BI) and advanced Excel skills. Familiarity with ERP systems (e.g., SAP, Oracle) and CRM systems (e.g., Salesforce) is a plus. • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you. At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for. We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! What’s holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You

Please refer the Job description for details