Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the communities we serve. Join us.
TikTok’s SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.
We are looking for a passionate and experienced Business Operations Lead to partner with the Head of SMB of EMEA (Europe, The Middle East, and Africa) and manage a team of Project + Operations Managers. As the Business Operations Lead, you are focused on establishing and maintaining high standards of project management, processes, and best practices to ensure the successful execution of key strategic initiatives for SMB EMEA. You’ll closely partner with Sales Leaders, Strategy, Product, and Marketing teams to address core business opportunities and challenges.
We are looking for a proactive, motivated leader who excels in a dynamic and fast-paced environment. With a strong desire to learn and innovate, you will be adept at solving complex problems and delivering solutions that benefit SMB teams across the EMEA region. In this role, you will define project goals and scopes, ensure effective communication across various functions and regions, and continuously enhance business solutions for global clients.
This role will report directly into the the Head of SMB EMEA.

Responsibilities:1. Strategic Development:

• Manage and monitor strategic projects, ensuring they align with the organization’s priorities and are progressing on schedule.
• Analyze market trends, customer behaviors, and competitive landscapes to inform strategic initiatives and revenue opportunities.

• Manage and monitor strategic projects, ensuring they align with the organization’s priorities and are progressing on schedule.
• Analyze market trends, customer behaviors, and competitive landscapes to inform strategic initiatives and revenue opportunities