Business Process and Communications Officer

at  Clicks Group Limited

POSITION SUMMARY

Industry: Distribution, Transport & Logistics
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Western Cape
Contract: Permanent
EE position: Yes

INTRODUCTION

Clicks is looking for a Business Process & Communications Officer to support the Supply Chain & Logistics department in effective administration of Distribution Centre (DC) communications and ensuring accurate and updated information is available to all DC’s across agreed formats.

JOB DESCRIPTION

• To deliver updates of Logistics policies and SOP’s through reviewing, editing and communicating to all DC’s through electronic communication processes and within agreed timeframes.
• To maintain updated policies and SOP’s, and training material on the intranet according to required standards and to ensure DC compliance and consistency.
• To engage with key stakeholders in the business regarding timelines and content of policies and SOP’s to ensure consistency and accuracy of processes.
• To attend, participate and record weekly Scorecard meetings to enable them to draft a summary report to the required standard for Head of Supply Chain and Logistics Executive.
• To deliver end-to-end management of all DC communications by all stakeholders that ensures effective gatekeeping of all instructions and messaging to stores.
• To develop, write up and standardise training material for new projects as required that meets business requirements within agreed timeframes.
• To ensure compliance to all SOP’s aligned to regulatory frameworks within the DC space.
• To communicate potential compliance issues pertaining to SOP’s and developing strategies to mitigate them.

JOB RELATED KNOWLEDGE

Essential:

• DC policies and processes
• Knowledge of SOP’s
• Knowledge of Distribution Centre communications
• IT knowledge (systems and applications)
• Knowledge of warehouse and compliance procedures

EXPERIENCE REQUIREMENTS

Essential:

• At least 2 years’ experience in a training design, communications, or similar environment
• Policy management and communication

Desirable:

• Working in a warehouse/logistics environment

EDUCATION

Matric Certificate. (Essential)
B.com/BA/Diploma in Communications and/or other relevant qualification (Essential)

JOB RELATED SKILLS

• Computer literacy
• Excellent written communication skills.
• Compliance and governance skills
• Planning skills
• Consistency
• Attention to detail.
• SOP writing skills
• Policy reviewing

Please refer the Job description for details