Business Program Manager

at  Microsoft

Microsoft Business Operations is responsible for the contracting, performance management, and continuous improvement execution activities for all outsourced global service providers supporting a wide range of business units within Operations Service Center. Our Mission is to be trusted advisors who anticipate and operationally execute on Business Process Outsourced agreements and opportunities delivering value to both Microsoft and our Customers.
The Business Program Manager oversees existing applications and builds the new version of our “processing factory” using cutting edge technology like Copilot and generative artificial intelligence (GenAI). The Business Program Manager will be part of a team that leads the successful design, development, and implementation of system initiatives, programs and changes. This includes making sure customer satisfaction is not affected and that cost/benefit impacts are thoroughly evaluated. The Business Program Manager will collaborate with a large network of stakeholders and teams located in the Americas, Europe, and Asia
The Buisness Program Manager should be able to work effectively in a complex and diverse global organization, demonstrate solid organizational, communication, people management and influencing skills, and have a proficient focus on giving Business Program guidance in a fast-moving environment.
If you are passionate about excellence, creating technical solutions for operational improvements and motivated by the challenges that come from driving innovations that affect how the world lives, works and plays, then we encourage you to explore Microsoft Operations - and the value we provide across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work. We make doing business with Microsoft easy.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED/MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Business, Operations, Finance or related field AND extensive work experience in program management, process management, process improvement
• OR equivalent experience.

PREFERRED QUALIFICATIONS

• In depth knowledge of Dynamics365, PowerApps, Azure Services, AI / Copilot.
• OR Master’s Degree in Computer Science, Management Information Systems, Engineering, or related field AND experience in Engineering, Operations, Project Management, or Programming
• OR equivalent experience.
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations