Business Relationship Consultant - Merchant Servicing (SG & ANZ market)

at  American Express

MINIMUM QUALIFICATIONS:

• Display a passion to serve by delivering extraordinary service in every interaction with our customers.
• Diploma and/or Bachelor’s Degree.
• Able to converse fluently in English language and strong verbal communication skills.
• Have relevant experience in Customer Service, Sales or Hospitality industry.
• Demonstrate personal excellence by remaining positive in difficult situations.
• Strong interpersonal, communication and listening skills.
• Analytical and problem solving skills with strong attention to detail.
• Fresh graduates are welcome to apply!
• Language requirement: English and Mandarin

QUALIFICATIONS

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job ID 24010043

• Key inbound phone contact point between Singapore, Australia & New Zealand Merchants and American Express.
• Resolving servicing inquiries to allow Merchants to focus on their day-to-day operations.
• Maintaining relationships with either new or repeated Merchants who contact American Express in a consultative approach.
• You will have the skills to handle difficult tasks with ease.
• Servicing Merchants on shift rotation basis from Monday to Friday, 5am to 6pm (Non Daylight saving) and 4am to 6pm (Daylight saving) through the inbound phone channel.
• 6 weeks of World Class classroom training.
• Continued with 8 weeks of on the job training.
• A friendly passionate and competitive team environment that inspires each other’s growth.
• Access to an international leadership team that will work with you to succeed.