Case Management / Dispatch Coordinator

at  Memofix

Vaughan, ON, Canada - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate23 Dec, 2020Not Specified23 Sep, 2020N/AFrench,English,Excel,Outlook,Management Skills,Communication Skills,Computer Literacy,Powerpoint,Email,Flexible ScheduleNoNo
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Description:

JOB OVERVIEW:

The Case Management / Dispatch Coordinator is responsible for the daily management of Customer driven Dispatch requests and all related tasks, ensuring that all Service Level Agreements are met.
REQUIREMENT: Must be fluent in French and English; reading, writing and speaking.

REQUIRED SKILLS:

  • Fluent in French and English
  • Strong Computer literacy; familiarity with all Microsoft Office applications, including Outlook/Email, Word, Excel & PowerPoint
  • Self-motivator with a positive attitude
  • Strong listening, comprehension, analytical and problem-solving skills
  • Effective administrative, organizational and time-management skills
  • Excellent oral and written communication skills
  • Must be a team player committed to always meeting Customer Service Level Agreements
  • Ability to multi-task effectively.
  • Flexible hours available. Will consider part time and full time options. Partial work from home option will be considered.
  • Experience as a Dispatcher is an asset but not required
    EEO: We are an equal opportunity employer. All candidates are subject to a company standard criminal background check.
    Part-time hours: 25-40 per week
    Job Types: Full-time, Part-time, Permanent
    Salary: $0.00 per hour

Benefits:

  • Casual dress
  • Flexible schedule
  • On-site parking
  • Paid time off

Schedule:

  • Monday to Friday
  • No weekends

Language:

  • French and English (Required)

Work remotely:

  • No

Responsibilities:

As a Case Management / Dispatch Coordinator, your job responsibilities include, but are not limited to the following:
- Dispatch and Manage service calls to field technicians, including such things as:
· Respond to Dispatch requests in a timely manner, as defined by Service Level Agreements
· Communicate with Customers on repair timeframes, status updates and Information requests.
· Liaise between Customers, Vendors, Partners and internal team members, sharing information and updates as required and ensuring commitments are being met per Service Level Agreements.
· Manage multiple email inbox’s and voicemail, responding timely and professionally within specified periods.
· Maintain accurate daily data entry into Third Party Systems
· Using Proprietary software, create various Order types based on Customer requirements
- Enter/update inventory items in Proprietary software
- Compile, analyze and action daily work in progress and summary management reports, including preparation of power point summary presentations with daily, weekly or monthly metric results
- Participate in conference calls and meetings, documenting and sharing meeting minutes
- Perform research as required for new vendors, service parts, or product information


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospital/Health Care

Pharma / Biotech / Healthcare / Medical / R&D

Health Care

Graduate

Proficient

1

Vaughan, ON, Canada