CCA Operations Analyst

at  Calpine Energy Solutions LLC

Calpine Corporation is America’s largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 76 power plants in operation and one under construction represents nearly 26,000 megawatts of generation capacity. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states, Canada and Mexico. Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.
The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth’s surface to produce clean, renewable electricity.

JOB REQUIREMENTS

• Bachelor’s degree required preferably in Business or related discipline.
• Minimum of 1-year work experience in CCA or a related field is strongly preferred.
• Organized and detailed oriented
• Analytical with information files
• Strong verbal and written communication
• Strong negotiation skills, diplomacy, and tact
• Bilingual is a plus but not required
• Data entry skills
• Intermediate to advanced level Excel skills
• Proficient in organizing Outlook settings
• Proficient with keyboard shortcuts
• Ability to learn and become proficient with Nexant Revenue Manager
• Ability to learn and become proficient with Microsoft Dynamics CRM

Business Knowledge (5%)

• Demonstrate the ability to work independently and maintain flexibility to adapt well to change
• Maintain effective working relationships with other organizations in the company, the Call Center, CCA Clients, and utilities
• Gain an understanding of how the tasks at hand have a broader impact to the busines

JOB SUMMARY (INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING, OTHER DUTIES MAY BE ASSIGNED)

Calpine Energy Solutions has partnered with Community Choice Aggregators (CCA) in California to provide communities with a choice to purchase cleaner energy at competitive rates. CCAs procure renewable sources of electricity for their customers and utilize the power lines, owned by the local utility, to distribute this renewable energy. CCA Billing Analysts are responsible for ensuring a high level of operational excellence by ensuring accurate and timely daily invoicing processes and audit requirements as well as assisting with various operational tasks. CCA Operations Analysts are key components of this rapidly growing program; making themselves an essential part of Calpine Energy Solutions expanding services.

JOB RESPONSIBILITIES

• Validate Invoices and Resolve Billing Exceptions for CCA Customers (50%)
• Review customer records in billing database to ensure billing parameters are set up accurately
• Correspond and follow-up daily with local utility regarding billing inquiries and exceptions for CCA customers, provide updates to CCA clients for customer service items as needed
• Ensure timeliness and accuracy to meet high customer service expectations
• Review and resolve exception reports daily and weekly
• Promptly invoice the energy component of CCA Customers to ensure charges are sent to the local utility in a timely manner
• Ensure accurate account set-up including proper jurisdiction

Processes and Audit Review (25%)

• Complete daily, weekly, and monthly billing related processes
• Log tasks and exceptions appropriately for audit review
• Review payments and end of month cash receipts
• Review, test, and update tax statuses as needed

Other Customer Service Support (15%)

• Facilitate timely resolution of inquiries and appropriately close the issue with the CCA customer
• Assist Account Team with customer or client service items
• Provide a high level of customer service using strong written and verbal communication when communicating

Organizational Understanding (5%)

• Be proficient in understanding and articulating the nuances of the various CCA Programs
• Provide constructive feedback regarding current processes
• Practice high ethical standards; be accountable for such things as time, communication statistics, organizational understanding and business knowledge

Business Knowledge (5%)

• Demonstrate the ability to work independently and maintain flexibility to adapt well to change
• Maintain effective working relationships with other organizations in the company, the Call Center, CCA Clients, and utilities
• Gain an understanding of how the tasks at hand have a broader impact to the business