JOB SUMMARY

As a Charity Shop Manager, you will oversee the daily operations of the shop, ensuring a positive shopping experience while driving sales and managing a dedicated team, optimizing merchandising, and enhancing customer engagement. Your strong communication and leadership abilities will foster a collaborative environment, while your organizational skills will ensure efficient administrative processes. Join us in making a difference in the community through effective charity retail management.

EXPERIENCE

• Proven experience in charity retail management or a similar management role is essential.
• Strong sales management skills with the ability to sell effectively and manage a diverse team.
• Excellent organisational skills, with the ability to multitask in a busy environment.
• Leadership experience is crucial, demonstrating the ability to inspire and guide a team towards success.
• Familiarity with supervising staff in a retail setting is highly desirable.
  If you are passionate about animals and charity retail management we encourage you to apply for this opportunity! Please apply with a CV and covering letter.
  Job Types: Full-time, Permanent
  Pay: From £13.08 per hour

Education:

• GCSE or equivalent (preferred)

Experience:

• Retail sales: 1 year (required)
• Customer service: 1 year (required)
• Retail management: 1 year (required)

Work Location: In perso

• Lead and motivate the shop team, including staff and volunteers to achieve sales goals and enhance customer satisfaction.
• Manage daily operations, including stock processing, staff and volunteer scheduling.
• Supervise and train staff and volunteers on best practices in sales techniques and customer service.
• Maintain an organised shop environment that reflects the brand’s image and values.
• Handle customer inquiries and complaints with professionalism.
• Implement promotional strategies to drive sales and attract new customers.
• Foster a positive team culture that encourages collaboration and high performance.